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Ratings and Reviews 0 Ratings
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What is MiContact Center Business?
A comprehensive enterprise-level platform designed for managing customer experiences is specifically created to improve the operations of organizations that prioritize customer satisfaction, functioning from a private cloud call center. As consumer expectations continue to evolve, businesses face substantial challenges in delivering exceptional service. Remarkably, around 90 percent of consumers visit a company's website before deciding to interact, and a growing segment of customers favors digital communication channels such as web chat, SMS, chatbots, and social media platforms. Mitel’s MiContact Center Business platform offers customers the flexibility to connect through their preferred devices and communication methods, while also equipping agents and supervisors with essential tools to navigate the complexities of today's omnichannel customer journeys. This platform includes all vital features necessary for operating a top-tier customer experience center, such as an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and numerous additional resources to support streamlined operations. Furthermore, this all-encompassing system not only simplifies processes but also significantly boosts overall customer satisfaction by enabling organizations to swiftly adapt to the ever-changing demands of their clientele, ultimately fostering stronger customer relationships. This adaptability is crucial in maintaining a competitive edge in a rapidly shifting market.
What is CRM for SYSPRO?
Your service department must be agile in addressing customer needs while ensuring transparency throughout the process. The CRM for SYSPRO is specifically tailored for distributors and manufacturers. It equips your teams with essential tools to enhance service and support across all phases of the customer experience, starting from the initial purchase and evolving into lasting advocacy.
This CRM solution caters to the unique demands of distributors and manufacturers who prioritize loyalty, operational efficiency, high-quality service, and customer satisfaction. Our comprehensive system integrates data from every customer engagement, SYSPRO, and other connected platforms to foster a customer-focused environment. In addition to standard CRM functionalities, our innovative system offers specialized tools for managing recalls of lotted or serialized items, overseeing warranty agreements, and supporting both remote and on-site maintenance needs. By doing so, it ensures that your business remains responsive and efficient in meeting customer expectations.
Integrations Supported
Alumio
CallFinder
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
Microsoft Excel
Integrations Supported
Alumio
CallFinder
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
Microsoft Excel
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Mitel Networks
Date Founded
1973
Company Location
Canada
Company Website
www.mitel.com/products/applications/contact-center/micontact-center-business
Company Facts
Organization Name
SYSPRO
Date Founded
1978
Company Location
United States
Company Website
www.syspro.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management