MiContact Center Business vs. Clarity Connect

A comprehensive enterprise-level platform designed for managing customer experiences is specifically created to improve the operations of organizations that prioritize customer satisfaction, functioning from a private cloud call center. As consumer expectations continue to evolve, businesses face substantial challenges in delivering exceptional service. Remarkably, around 90 percent of consumers visit a company's website before deciding to interact, and a growing segment of customers favors digital communication channels such as web chat, SMS, chatbots, and social media platforms. Mitel’s MiContact Center Business platform offers customers the flexibility to connect through their preferred devices and communication methods, while also equipping agents and supervisors with essential tools to navigate the complexities of today's omnichannel customer journeys. This platform includes all vital features necessary for operating a top-tier customer experience center, such as an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and numerous additional resources to support streamlined operations. Furthermore, this all-encompassing system not only simplifies processes but also significantly boosts overall customer satisfaction by enabling organizations to swiftly adapt to the ever-changing demands of their clientele, ultimately fostering stronger customer relationships. This adaptability is crucial in maintaining a competitive edge in a rapidly shifting market.

Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.