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What is Microsoft 365 Copilot Chat?

Microsoft has introduced Microsoft 365 Copilot Chat, a free AI-driven chat service designed to enhance workplace productivity. By leveraging OpenAI's cutting-edge GPT-4 technology, Copilot Chat allows users to create and deploy AI agents for various functions, such as streamlining workflows and managing email communications. Originally exclusive to the premium Microsoft 365 Copilot subscription, these AI agents are now accessible through the Copilot Chat platform. Users can craft tailored agents using Copilot Studio, with a versatile pricing structure that offers pay-as-you-go options and consumption packs. Interactions with these agents are measured in messages, with costs varying from 1 cent for simple responses to 30 cents for extracting information from work-related data via Microsoft Graph. This initiative aims to familiarize businesses with AI capabilities, promoting a wider adoption of the complete Microsoft 365 Copilot suite, which remains priced at $30 per user on a monthly basis. Moreover, this strategy underscores Microsoft's dedication to embedding AI within daily business practices, potentially revolutionizing organizational operations in the modern digital landscape. As companies increasingly embrace these innovations, the potential for significant improvements in efficiency and productivity becomes evident.

What is Intercom?

Intercom stands out as a premier customer service platform powered by AI, enabling businesses to deliver customized and efficient support across multiple communication channels. Founded in 2011, the company offers a diverse set of tools, including the Fin AI Agent, which provides immediate and accurate responses to customer inquiries at any time. Moreover, its platform features AI Copilot, which supports agents with real-time solutions, alongside AI Analyst, which offers critical insights and recommendations for customer support leadership. Serving over 25,000 organizations globally, including prominent companies like Atlassian, Amazon, and Microsoft, Intercom processes upwards of 500 million messages each month, greatly enhancing customer engagement and operational productivity. Headquartered in San Francisco, and with additional locations in Chicago, Dublin, Sydney, and London, Intercom is dedicated to the ongoing evolution of the customer service sector, ensuring they meet the changing demands of their clients. Their strong emphasis on innovation not only keeps them ahead in the industry but also fosters a culture of growth and adaptability. This commitment to progress is what sets Intercom apart as a leader in customer service solutions.

Media

Media

Integrations Supported

GPT-6.1 Sol

Integrations Supported

Auralis
CRM Pro
Cloud Agent Suite
Coralogix
Demodesk
Duckie
FlashPARCS
Fonvirtual Virtual PBX
Loggify
Matters.AI
SPP.co
Salesmachine
SentiSum
Stackpile
Synap
Truto
Whatfix
Zelt
iorad

API Availability

API Availability

Has API

Pricing Information

Free
Free plus consumption costs
Free Version

Pricing Information

$29/seat/month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

microsoft.com

Company Facts

Organization Name

Fin

Date Founded

2011

Company Location

United States

Company Website

www.intercom.com

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Copilots

Not specified

AI Tools

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Knowledge Base

Not specified

Conversion Tracking

Not specified

Customer Experience

Analytics
Customer Segmentation
Feedback Management
Multi-Channel Collection
Survey Management

Customer Self-Service

Not specified

Customer Service

Knowledge Base
Live Chat
Queue Management
Surveys & Feedback

Email Marketing

A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Landing Pages/Web Forms
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Experience Management

Analytics
Customer Segmentation
Feedback Management
Multi-Channel Collection
Survey Management

Help Desk

Not specified

ITSM

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Segmentation
Website Visitor Tracking

Popular Alternatives

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