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What is MindTouch?

MindTouch is a powerful AI-driven knowledge management platform designed to enhance customer self-service, support agents, and elevate the overall customer experience. This innovative solution empowers businesses to create, manage, and distribute customized and consistent content across various channels, including websites, support portals, and CRM systems. Key features include sophisticated search capabilities, personalized content delivery, robust access control options, and smooth integration with popular platforms like Salesforce and ServiceNow. Furthermore, it supports content in different languages and offers analytics tools to optimize the knowledge base's performance. Acting as a centralized repository of information, MindTouch effectively reduces support expenses, increases customer satisfaction, and improves operational efficiency, ultimately creating a more seamless service experience for users. By adapting to diverse organizational requirements, it proves to be a crucial tool for companies aiming to deliver outstanding customer service, thus fostering loyalty and long-term relationships with their clientele.

What is Anark?

Anark provides a platform for companies and government entities to connect their workforce to a digital thread, leading to remarkable improvements in engineering and collaboration with suppliers, which boosts manufacturing efficiency and optimizes field service operations. Anark Core transforms technical files and data into customized content suited for various applications, guaranteeing secure access, facilitating visual collaboration, and managing work and quality data effectively across supply chain procurement, manufacturing, and maintenance. By implementing Anark, organizations can greatly improve supplier performance and responsiveness, which enhances collaboration through the integration of their supply chain with the digital manufacturing thread. This innovative solution supplies supply chain and procurement leaders with improved visibility of suppliers from the initial sourcing phases through to manufacturing and final delivery, ultimately streamlining operations and elevating overall productivity. Consequently, businesses can harness this connectivity to propel innovation and efficiency, ensuring they maintain a competitive edge in an ever-changing market landscape. Furthermore, this strategic alignment with digital tools not only enhances operational workflows but also fosters a culture of continuous improvement across the organization.

Media

No images available

Media

Integrations Supported

3DEXCITE
Adobe Analytics
AutoCAD
CR-8000 Design Force
Five9
HCL Accelerate
Indent
Oracle Cloud Infrastructure
PTC FlexPLM
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
SOLIDWORKS
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Integrations Supported

3DEXCITE
Adobe Analytics
AutoCAD
CR-8000 Design Force
Five9
HCL Accelerate
Indent
Oracle Cloud Infrastructure
PTC FlexPLM
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
SOLIDWORKS
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MindTouch

Date Founded

2005

Company Location

United States

Company Website

www.mindtouch.com

Company Facts

Organization Name

Anark

Company Location

United States

Company Website

www.anark.com

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

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