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What is MindTouch?

MindTouch is a powerful AI-driven knowledge management platform designed to enhance customer self-service, support agents, and elevate the overall customer experience. This innovative solution empowers businesses to create, manage, and distribute customized and consistent content across various channels, including websites, support portals, and CRM systems. Key features include sophisticated search capabilities, personalized content delivery, robust access control options, and smooth integration with popular platforms like Salesforce and ServiceNow. Furthermore, it supports content in different languages and offers analytics tools to optimize the knowledge base's performance. Acting as a centralized repository of information, MindTouch effectively reduces support expenses, increases customer satisfaction, and improves operational efficiency, ultimately creating a more seamless service experience for users. By adapting to diverse organizational requirements, it proves to be a crucial tool for companies aiming to deliver outstanding customer service, thus fostering loyalty and long-term relationships with their clientele.

What is FAR HTML?

FAR HTML is a comprehensive suite tailored for authoring and managing files, making it perfect for individuals who require effective handling of HTML, XML, and ASCII text files, along with the ability to produce help documentation for various formats such as HTML Help 1.x and MS Help Viewer. By employing FAR HTML, users can achieve considerable time and resource savings while working on help-related projects. The software offers seamless integration with MS Workshop and SDK for collaborative use, and it can also operate in batch mode, allowing for unattended tasks. A 30-day free trial of the full version is available for those interested in exploring its features. Furthermore, it supports the generation of WebHelp using simple HTML, CSS, and JavaScript, thereby broadening its utility. To cater to a diverse user base, FAR HTML includes partial translations in Japanese, German, and Simplified Chinese. This tool effectively addresses many shortcomings of traditional options, demonstrating its value in producing and managing high-quality documentation and help resources. Interestingly, while numerous competitor tools can be over ten times the price of FAR HTML, they frequently do not match its features and dependability. Ultimately, FAR Tools are engineered to boost productivity, enabling users to concentrate on their tasks with enhanced efficiency. With the robust capabilities of FAR HTML, users can anticipate a marked improvement in their overall workflow and project outcomes. This makes it an invaluable asset for anyone involved in the creation of help documentation and technical resources.

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Integrations Supported

Five9
Indent
Microsoft 365
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Visual Studio
Zendesk
Zoho Directory

Integrations Supported

Five9
Indent
Microsoft 365
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Visual Studio
Zendesk
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MindTouch

Date Founded

2005

Company Location

United States

Company Website

www.mindtouch.com

Company Facts

Organization Name

The Helpware Group

Date Founded

1990

Company Location

Australia

Company Website

www.helpwaregroup.com/products/far

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

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