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What is Modal?

Modal's ecommerce solution significantly improves the efficiency of car sales, both in physical showrooms and online, ultimately leading to a more enjoyable experience for buyers. This all-encompassing digital platform enables smooth transactions straight from your dealership's website. It includes features such as instant financing decisions, payment estimates, a variety of F&I products, accessory selections, verified trade-ins, document uploads, and connections to many lenders, including captive finance companies. Additionally, customers can opt for either home delivery or in-store pickup, making the purchasing process even more convenient and appealing when compared to other options in the market. With immediate approvals from a diverse selection of lenders and customized incentives for each customer and vehicle transaction, Modal Checkout integrates seamlessly within your web pages, enhancing buyer confidence and increasing conversion rates. Buyers can conveniently save their progress, return later, or complete their purchase in-person at the dealership, which significantly boosts overall convenience and satisfaction. This comprehensive strategy not only simplifies the buying journey but also fosters enduring relationships with your customers, ensuring their loyalty for future purchases. By offering such a robust set of features, Modal positions your dealership as a leader in customer-centric service.

What is LivePerson Automotive?

No vehicle has ever been sold or serviced without some level of communication, and contemporary consumers predominantly prefer messaging as their main method of interaction. LivePerson Automotive empowers dealerships with comprehensive messaging tools that not only draw in more customers but also significantly improve their experiences and cultivate stronger loyalty. Although car buyers often favor online research and purchasing, they frequently face difficulties in completing forms or finding specific details. Studies show that 74% of online buyers would be more willing to finalize forms if live chat assistance were available to clarify information about vehicles or financing options. By providing consumers with straightforward access to your team, you can assist them in navigating the buying process more effectively through Conversational Car Buyingâ„¢, which is recognized as the top live chat and messaging solution in the automotive industry. This cutting-edge strategy not only simplifies the purchasing journey but also creates a more tailored experience that resonates with today's tech-savvy customers, ultimately leading to higher satisfaction and loyalty. Engaging with consumers in this way can transform their entire car-buying experience, ensuring they feel supported at every step.

Media

Media

Integrations Supported

ComputeSDK
boat

Integrations Supported

Boost.ai
Conectys
DataParser
Datto RMM
LivePerson
Marchex
Rebotify
Xplenty
eKomi

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Modal

Date Founded

2015

Company Location

United States

Company Website

modalup.com/platform/

Company Facts

Organization Name

LivePerson

Date Founded

1995

Company Location

United States

Company Website

www.livepersonautomotive.com

Categories and Features

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
New Car Lot
Sales Management
Service Department
Used Car Lot
Website Integration

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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