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What is Modem?

Modem operates as an AI-enhanced solution specifically designed for freight forwarders, consolidating rate management, customer quotations, record-keeping, and crucial operational insights into a cohesive workflow centered around the team's inbox. By efficiently categorizing carrier and contract rates obtained from various sources like PDFs, spreadsheets, and emails, it simplifies the creation of customer quotes based on this information. In addition, teams can easily oversee customer and contact details, manage tasks, and handle quotations while recording the processes and reasoning behind pricing strategies and client interactions. Built to work alongside current forwarding systems, Modem allows for a gradual integration without requiring a complete transformation of existing operations, which contributes to a more seamless adaptation. It promotes teamwork across email and multiple communication platforms, allowing sales, pricing, and operations teams to effectively collaborate on routine tasks and quickly respond to quote requests. Ultimately, freight forwarders can utilize this platform to centralize their operational knowledge, standardize their internal processes, and automate specific functions, all while preserving their current systems. This method not only boosts overall productivity but also cultivates improved communication among team members, leading to a more united and efficient working environment. By creating a streamlined and organized approach to freight forwarding, Modem enhances the ability of teams to focus on strategic growth and customer satisfaction.

What is Descartes Forwarder Enterprise Suite?

Descartes Broker & Forwarder Enterprise Systems redefines the way freight forwarders and customs brokers operate by connecting shipment management, regulatory compliance, and financial performance within one intelligent platform. Designed for freight forwarders, 3PLs, and NVOCCs, the solution automates everything from quote generation and booking to customs clearance, invoicing, and customer visibility. Its integrated compliance engine ensures accurate filing for customs declarations, security filings, and denied party screening, reducing the risk of penalties and shipment delays. Through the Forwarder TMS, users can manage multimodal shipments—air, ocean, and ground—with end-to-end visibility into rates, tracking, and customer milestones. Global Price Management enables carriers and forwarders to handle complex rate structures and deliver precise quotes within minutes, improving pricing accuracy by up to 99%. Combined with accounting, warehousing, and PO management, Descartes unifies back-office processes that traditionally required multiple disjointed systems. The platform also features white-labeled shipment portals for customers, offering real-time freight status and self-service tracking. With Descartes’ decades of domain expertise and cloud infrastructure, forwarders benefit from scalable, secure, and globally supported technology. Customers like Skypace report cutting rate processing time by 85% and improving surcharge accuracy across millions of records. By centralizing critical functions, Descartes Broker & Forwarder Enterprise Systems delivers measurable gains in efficiency, compliance, and customer retention for the modern logistics enterprise.

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Integrations Supported

Gmail
Microsoft Outlook
Slack
WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

Contact vendor
Contact Modem for pricing.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Modem Intelligence

Date Founded

2025

Company Location

United Kingdom

Company Website

thinkmodem.com

Company Facts

Organization Name

Descartes Systems Group

Date Founded

1981

Company Location

Canada

Company Website

www.descartes.com/solutions/broker-and-forwarder-enterprise-systems

Categories and Features

Freight Forwarding

Not specified

Categories and Features

Freight

Not specified

Freight Broker

Not specified

Freight Forwarding

Not specified

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