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What is Mongrov?

Create a versatile application that functions flawlessly across various devices by employing a consolidated codebase. Elevate customer engagement with your brand's distinctive style while utilizing the well-known JavaScript language. We manage the development process and implement updates in real-time, offering a full array of services that simplify and quicken the app development process. With single tenancy, you benefit from exclusive access to your own dedicated database and software instance, guaranteeing secure communication at all times. Moreover, the backend services are designed to be scalable, allowing for the addition of plugins that enhance operational workflows. To maximize the potential of your software applications, it is crucial that they can integrate and communicate effectively with one another. Utilizing cloud environments not only enables smoother integration with other applications through the capabilities of APIs and Webhooks but also significantly enhances the overall user experience. Additionally, this methodology supports ongoing improvements and adjustments, ensuring your application can evolve to meet the changing needs of its users while maintaining a competitive edge in the market.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Zapier
GraphQL

Integrations Supported

Zapier
Aircall
Slack
Stackreaction
Workers by Delos
Wufoo

API Availability

Has API

API Availability

Pricing Information

$3 per user per month

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Mongrov

Date Founded

2016

Company Location

United States

Company Website

mongrov.com

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Collaboration

Task Management
Video Conferencing

Fleet Management

GPS Tracking
VIN Lookup
Work Order Management

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Task Management

Create Subtasks
Mobile Access
Percent-Complete Tracking
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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