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What is Mr Wolf?

Mr. Wolf is an innovative platform that streamlines e-Service Desk operations, facilitating the effective management of various incidents, tasks, and tickets. This solution is specifically crafted for teams that rely on tools such as JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The first phase of the process involves sorting tasks into appropriate categories, which is achieved through an automated machine learning component. After classification, tasks that are chosen for automation are carried out in accordance with established protocols. These protocols are developed in Python, promoting easy implementation and quick integration with a variety of external systems and services. With over ten years of experience in solution integration, we can effectively connect with your ERP, CRM, Contact Center, E-Commerce platforms, and additional systems. Our deep integration expertise serves as the backbone of our solution, enabling us to function swiftly, efficiently, and securely, which ensures a seamless workflow for your entire team. By utilizing our platform, organizations can greatly improve their operational productivity, leading to better service delivery and enhanced customer satisfaction. Ultimately, Mr. Wolf empowers businesses to adapt to changing demands with agility and confidence.

What is E-Services?

E-Services serves as an automated platform for various service offerings, enabling customers to schedule services while allowing service providers to manage and fulfill these requests based on their preferences, all monitored through an administrative interface. This platform caters to businesses offering either singular or multiple services, facilitating efficient operations management through specialized applications and control panels. Administrators benefit from intuitive dashboards that provide insights into critical performance metrics and business statistics, enhancing decision-making processes. Equipped with a range of modules that deliver unique functionalities, the platform enhances the experience for customers, providers, and administrators alike. Key features that draw in customers include an organized service catalog, an efficient registration process, and the capability to monitor service progress in real-time. These elements work together to enhance the platform’s attractiveness and set it apart in a crowded market. Moreover, the all-encompassing design of E-Services guarantees that every participant enjoys a smooth and effective interaction, ultimately fostering a sense of satisfaction and loyalty among users.

Media

Media

Integrations Supported

Jira
Jira Service Management
Jira Work Management
ServiceNow

Integrations Supported

Jira
Jira Service Management
Jira Work Management
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

$7800 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BlueSoft

Date Founded

2017

Company Location

Poland

Company Website

bluesoft.com/product/mr-wolf/

Company Facts

Organization Name

Elluminati

Date Founded

2012

Company Location

United States

Company Website

www.elluminatiinc.com/e-services/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Handyman

Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management

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