Helpwise Reviews & Ratings

Helpwise

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is MyColdInbox?

MyColdInbox is an innovative email management platform that facilitates team collaboration by enabling efficient handling of replies to cold outreach from multiple sending accounts. It offers seamless integration with Gmail, Google Workspace, Outlook, Microsoft 365, and various IMAP/SMTP email services, bringing all incoming communications into a unified workspace while maintaining the connection to their original mailboxes. Users can conveniently filter and search conversations, label responses, assign tasks to team members, add internal notes, and respond directly through the original sending account. The platform is particularly beneficial for agencies managing client inboxes and teams engaged in sales development, lead generation, recruitment, and outreach initiatives led by founders, thanks to its role-specific workspaces. In contrast to standard email campaign tools, MyColdInbox focuses on managing replies while allowing teams to retain their preferred campaign software. Furthermore, it includes features for tracking thread statuses and customizable visibility settings for both shared and personal inboxes, significantly improving team collaboration and operational efficiency. By using MyColdInbox, teams can effectively ensure that every reply is addressed, which ultimately enhances their communication strategies and follow-up processes. This results in a more organized approach to email management, helping teams to streamline their outreach efforts and achieve better outcomes.

What is Helpwise?

You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!

Media

Media

Integrations Supported

Gmail
Brevo
GoDaddy Email
Mailgun
Microsoft 365
Microsoft Outlook
SendGrid
Yahoo! Mail

Integrations Supported

Gmail
Dialpad Connect
Dropbox
HubSpot CRM
HubSpot Customer Platform
KonnectzIT
Quickwork
Shopify
Stackreaction
Stripe
Trello
Twilio
WhatsApp

API Availability

API Availability

Pricing Information

$15/user/month
Basic is $15 per seat per month; Pro is $29 and Business is $45 per seat per month. Paid plans receive 20% off with yearly billing. The 14-day free trial includes up to two mailboxes and requires no credit card. Basic allows up to 10 mailboxes; Pro and Business have no mailbox limit. Plans do not charge per mailbox.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Clustox LLC

Date Founded

2012

Company Location

United States

Company Website

mycoldinbox.com

Company Facts

Organization Name

Helpwise

Date Founded

2019

Company Location

United States

Company Website

helpwise.io

Categories and Features

Email Management

Not specified

Categories and Features

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Ticket Management

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