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What is N-able N‑central?

Join countless IT experts and managed service providers who rely on N-able™ Ncentral® for remote monitoring and management of intricate networks and devices. Here are the standout features: * Monitor a wide array of devices, including those running on Windows, Linux, and macOS. * Achieve comprehensive visibility throughout your network and cloud services without needing additional monitoring tools. * Create automated patch management policies to guarantee that all devices remain current with updates. * Streamline your workflow using drag-and-drop scripting in the automation manager, eliminating the necessity of coding. * Access remote support for various platforms and devices via the integrated Take Control feature. * Manage tickets and billing effortlessly with the N-able MSP manager. * Protect your data through built-in backup, endpoint detection and response (EDR), and antivirus (AV) solutions. * Enjoy flexible deployment options with both on-premises and hosted cloud solutions tailored to meet your business requirements. * Experience a robust tool that enhances efficiency and security for your IT operations.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at £4 per device per month across 5 to 25 devices, with £20 the monthly minimum. Fixed tiers follow at £99 for 50 devices, £199 for 250, and £399 for an unlimited estate. White labelling is available from the £199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Acronis Automation
Control D
HaloPSA
IT Portal
ITBoost
MyGlue
N-able EDR
Neo Agent
N‑able Passportal
ScalePad
ScalePad Backup Radar
ScalePad Lifecycle Manager
ThreatAware

Integrations Supported

Anthropic
Apple iOS
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

N-able

Date Founded

2014

Company Location

United States

Company Website

www.n-able.com/products/n-central-rmm

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

Antivirus

Not specified

Endpoint Management

Not specified

Help Desk

Not specified

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Not specified

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

MSP

Backup Management
Billing & Invoicing
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Management

Not specified

Network Mapping

Not specified

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Not specified

Patch Management

Not specified

Remote Desktop

Not specified

Remote Support

Not specified

RMM

Not specified

Server Management

Not specified

Server Monitoring

Not specified

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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