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What is NET-Phacs?

NET Services utilizes ASP technology to streamline operations within service bureaus that cater to chargeback and resale call accounting. The term ASP, which stands for Application Service Provider, represents a contemporary evolution of the traditional service bureau concept, adapting it for modern demands. This modernization is achieved through swift information delivery systems that only require a typical web browser for user access. In an era where personal computers are both widely available and affordable, one might question the continued appeal of service bureaus or ASP services today. However, the reasoning is grounded in the potential for cost reduction, allowing organizations to focus on their primary applications while efficiently meeting ancillary requirements. Despite the low prices of hardware and certain software, the entire system still incurs expenses, as each installation demands the skills of professional experts for optimal management. NET Services provides access to these knowledgeable professionals, distributing their costs among numerous clients, which results in a more cost-effective solution that guarantees secure access to essential information whenever needed. This strategy not only improves operational efficiency but also empowers organizations to pursue innovation without the challenges associated with maintaining extensive IT infrastructure, enabling them to stay competitive in a rapidly evolving marketplace.

What is FluentStream?

Are you in search of a cost-effective and dependable phone system for your business? Imagine having the ability to focus more on your customers rather than spending time on hold with your service provider for every minor adjustment. FluentStream is the solution you need! Our dedication lies in offering the finest business communication platform available. We offer no-contract options for every account, along with round-the-clock client support. Our team will assist you throughout the onboarding experience, recognizing the challenges that can come with setting up a phone system. We're more than willing to handle the complex tasks so you can focus on what matters most. This commitment to ease and support is what makes working with us a seamless experience. With FluentStream, you can enjoy peace of mind knowing we prioritize your business's communication needs.

Media

Media

Integrations Supported

ExecVision
Freshdesk
Google Workspace
Microsoft 365
Salesforce
VanillaSoft
Zendesk

Integrations Supported

ExecVision
Freshdesk
Google Workspace
Microsoft 365
Salesforce
VanillaSoft
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$600 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$20.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Matsch Systems

Date Founded

1978

Company Location

United States

Company Website

www.matsch.com/saas-solutions/net-service-products/

Company Facts

Organization Name

FluentStream

Date Founded

2007

Company Location

United States

Company Website

www.FluentStream.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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