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What is NMIS?

FirstWave’s NMIS acts as a robust network management system, encompassing fault detection, performance monitoring, configuration oversight, performance visualizations, and alerts based on specific thresholds. It employs business rules that facilitate tailored notification policies, compatible with various notification methods. Additionally, FirstWave empowers its partners, which include some of the largest telecommunications companies and managed service providers worldwide, to safeguard their clientele against cyber threats, all while swiftly expanding their cybersecurity service revenues on a significant scale. Overall, FirstWave delivers a thorough and integrated solution for network discovery, management, and cybersecurity, catering to its global partners. This holistic approach ensures that partners can effectively combat evolving cyber threats while managing their networks efficiently.

What is ConnectWise RMM?

Oversee your clients' IT systems effectively by utilizing ConnectWise RMM, a comprehensive software solution designed to provide proactive management tools along with NOC services that will surpass client expectations. With the rising number of vulnerabilities each year, prioritizing smart patching has become crucial; our system automatically tests and deploys patches whenever feasible while minimizing the installation of harmful updates. This ensures that your clients remain secure, allowing you to focus less on endpoint management and dedicate more time to expanding your business. Finding, hiring, and keeping top-tier talent can be a significant challenge, with 81% of IT leaders affirming that securing the right professionals is tough. By incorporating ConnectWise RMM and NOC services, you can access the necessary expertise and problem-solving capabilities to fulfill your clients' needs without the burden of increasing your workforce. Ultimately, this strategic approach not only enhances client satisfaction but also positions your business for sustainable growth in a competitive market.

Media

Media

Integrations Supported

opFlow

Integrations Supported

Acronis Cyber Protect Cloud
Acronis Automation
Asio by ConnectWise
Autotask PSA
Auvik
ConnectWise PSA
DataLakeHouse.io
HaloPSA
Heimdal Endpoint Detection and Response (EDR)
IBM MaaS360
IT Portal
Motileo
N‑able Passportal
OpenText Core Endpoint Protection
ScalePad Lifecycle Manager
Scopable
Setyl
SuperIT

API Availability

Has API

API Availability

Pricing Information

$0
Open-Source software with commercial modules available for purchase
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

FirstWave

Date Founded

2004

Company Location

Australia

Company Website

firstwave.com/products/network-management-information-system/

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/unified-management/rmm

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance

Configuration Management

Automated Provisioning
Infrastructure Automation
Node Management
Reporting Analytics / Visualization

Database Monitoring

Anomaly Detection
Capacity Planning
Dashboard
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Predictive Analytics
Troubleshooting

DevOps

Dashboard
KPIs
Policy Management
Troubleshooting Reports

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
IT Service Management
Inventory Management

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Remote Access
Remote Systems Monitoring

Network Configuration

Not specified

Network Discovery

Not specified

Network Management

Not specified

Network Mapping

Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps

Network Monitoring

Baseline Manager
Diagnostic Tools
IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Network Analysis
Network Monitoring

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Remediation Management

Server Management

CPU Monitoring
Database Servers
Event Logs
History Tracking
Virtual Machine Monitoring

System Monitoring

Alerts / Notifications
Device Monitoring
Inventory Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Performance Metrics
Real Time Monitoring
Uptime Reporting

Categories and Features

IT Asset Management

Asset Tracking
IT Service Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Reporting

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring

Network Monitoring

Bandwidth Monitoring
Server Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

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