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Ratings and Reviews 0 Ratings
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What is Navis Rezforce?
Our hiring, training, and assessment processes are designed to select only the most exceptional agents located in the US, who maintain an outstanding booking accuracy rate of 99.89% for our clients. Each client interaction yields valuable guest lead information that can be leveraged for second-chance bookings, thereby enhancing your marketing database. With RezForce Lux, our agents strive to meet the esteemed 5-Star certification benchmarks established by Forbes Travel Guide, leading to an impressive overall satisfaction rating of 99%. By adeptly managing both fixed and variable labor costs, you can significantly increase your profitability in response to fluctuating business demands. Furthermore, our pay-for-performance pricing model ensures that you incur charges only when we successfully manage or secure your reservation calls, fostering a risk-free collaboration. This approach allows you to invest in services that have a direct impact on your growth with complete confidence. Ultimately, our commitment to quality and performance not only enhances your customer experience but also drives your business success.
What is CenturionCARES?
The CARES system captures customer information in a way that is fully integrated into every aspect of their journey, which means that neither agents nor customers have to repeat details. If a call gets disconnected, CARES has the capability to instantly reconnect the customer with the same agent they were previously speaking to, thus fostering a seamless interaction. It also allows for the quick identification of high-priority customers, facilitating their movement to the front of the line or directing them to agents who possess specialized expertise for dealing with VIP clientele. Customers can easily navigate the phone menu using either voice commands or keypad inputs, making the process user-friendly. Tailored specifically to meet the unique needs of your business, CARES enhances the waiting experience by providing relevant account information, which not only enriches customer satisfaction but also conserves their precious time. Additionally, the system gives callers the flexibility to request a callback from the next available agent instead of enduring hold times, allowing them to manage their time better while still keeping their place in the queue. This innovative method ensures that customer satisfaction remains a top priority throughout every interaction, reinforcing the commitment to exceptional service at all levels. By effectively addressing customer needs, CARES not only improves operational efficiency but also strengthens customer loyalty and engagement.
Integrations Supported
NAVIS Direct Booking Platform
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NAVIS
Date Founded
1987
Company Location
United States
Company Website
naviscrm.com/services/call-center/
Company Facts
Organization Name
CenturionCARES
Date Founded
1981
Company Location
United States
Company Website
www.centurioncares.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management