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What is Nectar DXP?

Elevate the interactions of customers, agents, and users through a dedicated enterprise platform crafted for seamless voice, video, and omnichannel communications. This comprehensive and flexible service management solution provides extensive visibility, contextual insights, and actionable intelligence across a range of workloads and vendor systems. Specifically designed to address the unique session-oriented nature of voice, video, and live collaboration, Nectar DXP acts as the core platform for Nectar's array of services. Driven by a centralized correlation engine, this platform assimilates experience-impacting telemetry from a variety of cloud environments and on-premises data sources, guaranteeing thorough visibility across the platform, network, and endpoint domains. By focusing on vital data, Nectar DXP empowers users to derive actionable insights through an innovative framework that reflects the dynamics of real-time communication experiences. This capability ultimately fosters improved decision-making and operational efficiency. Furthermore, the platform's commitment to delivering real-time insights positions it as an essential asset for organizations striving to refine and enhance their communication strategies. Through its advanced features, Nectar DXP helps businesses not only to adapt but also to thrive in a rapidly evolving digital landscape.

What is Avaya Aura?

Avaya addresses the growing needs of contemporary communication through its innovative Avaya Aura® Platform, which features a state-of-the-art architecture built for real-time interactions and utilizes session-based collaboration technologies. Instead of complicating current systems or requiring an entire system replacement, the Avaya Aura® Platform simplifies operations and offers a modern upgrade pathway from traditional, isolated, and location-dependent communication methods. This progress leads to an advanced and cost-efficient multimedia communications solution that effortlessly combines both existing and future investments in voice, video, real-time collaboration, and other areas. Specifically designed to improve collaboration among individuals in today’s fast-paced businesses, the Avaya Aura® Platform employs a unique methodology regarding the Session Initiation Protocol (SIP), enabling the integration of media, networks, devices, applications, and presence into a cohesive framework. By achieving this integration, it not only boosts communication efficiency but also cultivates a more cooperative workplace atmosphere. Ultimately, the Avaya Aura® Platform stands as a pivotal tool for organizations aiming to thrive in a rapidly evolving digital landscape.

Media

Media

Integrations Supported

Microsoft 365
Zoom
Zoom Phone

Integrations Supported

CallTools
Cogito
Daisee
Eat App
Empirix
Graphlogic GL Platform
LumenVox Call Progress Analysis (CPA)
LumenVox Voice Biometrics
Minitab Statistical Software
ServSecure
TCS CHROMA
TCS MasterCraft DevPlus
TCS Optumera
Verint EdgeVMS
WEBTEXT
Zoho CRM
ice Contact Center

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Nectar

Company Location

United States

Company Website

www.nectarcorp.com/products/

Company Facts

Organization Name

Avaya

Company Location

United States

Company Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Categories and Features

Categories and Features

Audio Conferencing

Not specified

Call Center

Real-time Chat
Reporting/Analytics

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