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What is New Era ADR?

New Era ADR is a cutting-edge digital platform aimed at improving the dispute resolution process by offering virtual mediation and arbitration services that focus on efficiency, fairness, and cost-effectiveness. Users can easily and securely upload essential documents, schedule meetings, and present their cases in a virtual setting guided by experienced neutrals, all through a user-friendly, centralized interface. With a flat-fee pricing model, it provides certainty in expenses, alleviating the anxiety associated with fluctuating legal fees. The platform boasts an impressive average resolution time of less than 100 days, greatly accelerating the dispute resolution timeline when compared to traditional methods. Furthermore, it includes a rank-and-strike system for the selection of neutrals, allowing parties to have a say in who facilitates their mediation or arbitration. New Era ADR is also certified as SOC 2 Type 2, ensuring that it adheres to strict standards of data security and privacy. This strong focus on user experience and security highlights the platform's commitment to revolutionizing dispute resolution in a way that is both effective and accessible. As such, New Era ADR is poised to become a go-to resource for individuals and businesses seeking timely and fair resolution of their disputes.

What is Concourse - Disputes?

Concourse – Disputes is a comprehensive platform designed to streamline the entire workflow related to dispute management, overseeing the chargeback life cycle from the initial filing of a claim to its final resolution for both card issuers and acquirers. This powerful system adeptly addresses all aspects of managing disputes tied to electronic payment transactions, which include credit cards, debit cards, ATMs, POS systems, and mobile payments. It covers the creation and management of retrieval requests, chargebacks, representments, arbitration, and other tasks associated with disputes. Users have the flexibility to control dispute actions throughout the entire transaction life cycle, allowing them to initiate disputes based on the unique characteristics of each transaction. The platform is equipped to generate adjustments, chargebacks, representments, and a variety of other processes related to disputes. Furthermore, it simplifies compliance with network-specific dispute regulations from major entities such as Visa, MasterCard, Discover, and American Express. By incorporating internal processing protocols as unique workflow steps within dispute management strategies, it significantly boosts both efficiency and adherence to regulations. Ultimately, this all-encompassing system proves to be invaluable for organizations striving to refine their dispute resolution methodologies and ensure sustained operational success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

New Era ADR

Date Founded

2020

Company Location

United States

Company Website

www.neweraadr.com

Company Facts

Organization Name

BHMI

Date Founded

1986

Company Location

United States

Company Website

www.bhmi.com/concourse-disputes/

Categories and Features

Mediation

Not specified

Categories and Features

Chargeback Management

For Banks / Issuers

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