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What is Newhotel Cloud Spa?

The platform provides an intuitive and versatile solution for managing a range of resources, including treatment rooms, services, products, therapists, schedules, and booking slots. Tailored specifically for SPAs, health clubs, and thermal baths, the Cloud Management module improves operational efficiency through its user-friendly interface and adaptability. Users have the ability to personalize rooms, resources, and services to meet their specific needs while also managing additional offerings and equipment rentals with ease. Furthermore, it incorporates inventory management for rentable items, efficient sales team oversight, and options for clients to indicate their preferences. The interactive visual reservation planner facilitates both daily and monthly scheduling, ensuring that occupancy for rooms, halls, and services is maximized. It also includes comprehensive invoicing, reporting, and analytical tools, alongside integration capabilities for Cloud PMS, establishing it as a holistic management solution for the wellness sector. This robust system not only simplifies business operations but also ensures that client requirements are met with precision and attention. Ultimately, it fosters an environment where businesses can thrive while delivering exceptional service to their customers.

What is Cendyn Call Center?

Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services. Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation. It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele. This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses. Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Newhotel Software

Date Founded

1985

Company Location

Portugal

Company Website

www.newhotel.com/en/Main/Cloud-Suite-complete-system/SPA-wellness.aspx

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

go.cendyn.com/cendyn/sourceforge/call-center

Categories and Features

Spa

Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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