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What is NextPlane?

NextPlane enhances user interactions across communication platforms like Microsoft Teams, Slack, and Cisco Webex, allowing seamless collaboration among colleagues both inside and outside their organizations. Users can participate in chats and direct messaging, incorporating rich text, GIFs, and emoji reactions, while sharing their presence status, engaging in channel discussions, and effortlessly exchanging files within their applications of choice. Serving as a comprehensive integration hub, NextPlane supports protocol, content, and API translations across multiple team collaboration tools, including Slack, Microsoft Teams, and Cisco Webex, as well as messaging systems like Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business, which are based on SIP or XMPP. Furthermore, the NextPlane application alerts users when their contacts accept connection requests, significantly enhancing the overall user experience. This integration not only streamlines workflows but also fosters continuous connectivity, ensuring users can collaborate effectively no matter which platform they prefer to use. As a result, teams can work more efficiently together, resulting in improved productivity and communication.

What is CallTower?

Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations.

Media

Media

Integrations Supported

Cisco Jabber
Cisco Unified Communications Manager
Cisco Webex
Fuze
Google Hangouts
Microsoft Teams
Skype
Slack
Zoom

Integrations Supported

Five9
Salesforce

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NextPlane

Date Founded

2007

Company Location

United States

Company Website

nextplane.net

Company Facts

Organization Name

CallTower

Date Founded

2002

Company Location

United States

Company Website

www.calltower.com

Categories and Features

Collaboration

Not specified

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Not specified

Telephony

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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