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What is Nextchannel?

Enhance your online sales by adding your products to the cart. Establish direct connections from your product pages to selected retailers, providing customers with various options for each product while also showcasing your top picks. Make it easy for customers to find the nearest physical store, allowing them to make immediate purchases in person. Whether they prefer a click & collect service or a straightforward walk-in experience, we fully support your physical retail channels. Keep an eye on retailer performance and monitor click-to-buy conversion rates across your entire product range. We take care of managing all direct links and perform continuous updates on your behalf. With our product spider handling the heavy lifting, you can concentrate on other vital areas of your business. This smooth integration not only streamlines the shopping process but also significantly boosts customer satisfaction. Ultimately, our solution aims to create a more enjoyable and efficient shopping experience for all customers.

What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

Media

Media

Integrations Supported

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Commerce Vision
Crisp
Drift
Facebook Messenger
Freshchat
Freshdesk
Gist
Groove
Help Scout
HelpCrunch
Magento
Shopify
Wix Answers
WordPress
Zoho Desk
tawk.to

Integrations Supported

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Commerce Vision
Crisp
Drift
Facebook Messenger
Freshchat
Freshdesk
Gist
Groove
Help Scout
HelpCrunch
Magento
Shopify
Wix Answers
WordPress
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

$749 per month
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nextchannel

Company Location

Australia

Company Website

www.nextchannel.com

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Categories and Features

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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