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Ratings and Reviews 10 Ratings
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What is Ngage Live Chat?
Ngage offers a vibrant live chat service utilized by over 8,000 websites spanning multiple industries, where our highly trained operators provide a customized experience that successfully turns casual visitors into dedicated customers. By enabling private conversations, we help potential clients develop a meaningful relationship with your brand. We swiftly collect and communicate key information to optimize your intake and sales workflows, ultimately uplifting your site's conversion rates while maintaining affordability. Each visitor is warmly welcomed, ensuring they feel valued right from the start. Our adept operators interact with visitors to understand their needs and circumstances effectively. Once the conversation is summarized, we facilitate a seamless connection to your team, guaranteeing a hassle-free transition. With Ngage, you can instantly engage with potential clients, significantly enhancing your conversion rates and nurturing enduring connections. This streamlined method not only elevates customer interaction but also propels the growth of your business, paving the way for future expansion and success. Through our innovative approach, we strive to redefine the customer experience in the digital landscape.
What is LiveChat?
LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps.
Unified multi-channel support
Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed.
AI-powered productivity
Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice.
Best features for better UX
LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction.
Seamless integration and setup
LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack.
Data-driven growth
Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Salesforce
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Salesforce
1Password
Aritic PinPoint
CoRover.ai
Contentsquare
Cyfe
GitHub
Highrise
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
$50.00 Business plan per agent per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Not specified
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Ngage Live Chat
Date Founded
2008
Company Location
United States
Company Website
www.ngagelive.com
Company Facts
Organization Name
LiveChat Software
Date Founded
2002
Company Location
United States
Company Website
www.livechat.com
Categories and Features
Live Chat
Not specified
Managed Live Chat
Not specified
Categories and Features
Chatbot
Natural Language Processing
Payment Integration
Reporting / Analytics
Conversational Commerce
Not specified
CRM
Not specified
Customer Engagement
Analytics
Communication Management
Feedback Collection
Live Chat
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking