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What is Noda Lite?
An all-encompassing call center solution tailored for enterprises, which integrates features like IP PBX, call recording, omni-channel functionalities, predictive dialing, and in-depth reporting, proves to be highly beneficial for small to medium-sized companies. This software-as-a-service (SaaS) platform encapsulates the advantages found in the Noda Contact Center, offering prioritization for incoming calls and queues, as well as accommodating various dialing methods such as progressive, predictive, and preview. Users are empowered to develop conversation scripts effortlessly through a simple drag-and-drop graphic design interface. The system supports both complete and selective recording of calls, ensuring compliance with PCI DSS regulations. It centralizes communication into a unified queue, managing multiple channels, including Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. In addition, it incorporates programmable standards for processing contacts according to diverse criteria and provides call ratings to evaluate performance effectively. With its proprietary IP PBX and Softswitch, the solution features skill-based routing and distribution, alongside load balancing and hot backup capabilities. Further enhancing its utility, the platform offers consolidated statistics from conversation scripts and telephony with more than 50 pre-built reports readily accessible, as well as real-time online statistics that drive operational efficiency. This comprehensive strategy not only streamlines communication for businesses but also significantly boosts productivity, ensuring that every interaction is optimized for success. By adopting such a robust system, organizations can enhance their customer engagement and foster better relationships with their clientele.
What is Webex Contact Center?
Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.
Integrations Supported
2Ring Dashboards & Wallboards
BVNK
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Facebook
Microsoft Dynamics 365
Salesforce
ServEngage
Integrations Supported
2Ring Dashboards & Wallboards
BVNK
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Facebook
Microsoft Dynamics 365
Salesforce
ServEngage
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Noda Interaction Platforms
Company Location
Philippines
Company Website
nodacontact.com/lite/
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
www.webex.com/us/en/products/customer-experience/contact-center.html
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics