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What is NovoGov?

NovoGov gives local government leaders visibility into the work their teams perform every day. The cloud platform connects work orders, infrastructure and municipal asset management, maintenance, code enforcement, permitting and licensing, inspections, and solid waste in one system. With the mobile app, crews record work where it happens, attaching photos and documents and scanning barcodes without returning to the office. Built-in GIS mapping integrates with Esri ArcGIS, and cost tracking for labor, parts, and FEMA-related costs helps back up budget requests. An online citizen portal lets residents submit requests and follow their status at any time. Staff configure their own fields and forms without technical support, and Novo's implementation team trains office and field staff and provides ongoing U.S.-based support. Founded in 1999, Novo Solutions is based in Virginia Beach, Virginia. Request a demo to receive quote-based pricing.

What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

Media

Media

Integrations Supported

ArcGIS
ArcGIS CityEngine

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

API Availability

Has API

API Availability

Pricing Information

Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.

Pricing Information

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Novo Solutions

Date Founded

1999

Company Location

United States

Company Website

novosolutions.com

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Categories and Features

Customer Service

Not specified

Facility Management

Asset Management
Commercial Properties
Equipment Management
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Work Order Management

Help Desk

Not specified

IT Asset Management

Not specified

Maintenance Management

Asset Tracking
Inventory Management
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Municipal

Animal Licensing
Code Enforcement
Inventory Management
License Issuance
Work Order Management

Public Works

Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Service Request Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Routing
Scheduling
Task Management

Categories and Features

Public Works

Not specified

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