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What is NuGenesis SDMS?

NuGenesis SDMS functions as an automated data repository that underpins the NuGenesis laboratory management system. This innovative platform effectively integrates various data types generated by instruments, research personnel, and external sources into a singular repository. As a result, scientists and their collaborators can smoothly initiate research projects, share results, and exchange information. The system guarantees the secure collection, indexing, and retention of laboratory-generated data in accordance with regulatory requirements, executing these processes promptly following any creation or modification of data. Furthermore, it streamlines the handling of printed data, including outputs produced by instruments. The system is designed to work with multiple operating systems, such as Microsoft Windows and UNIX, and it transforms data into commonly used non-proprietary interchange formats like IUPAC JCAMP-DX. NuGenesis SDMS excels at detecting new content across servers, projects, and data types, efficiently extracting pertinent metadata to maintain organization. This capability not only boosts productivity but also ensures that critical research data is easily accessible and securely stored, allowing for a more effective collaborative environment. Overall, the platform plays a vital role in enhancing the research process within the laboratory setting.

What is Genesys Cloud EX?

Genesys Cloud EX is an innovative platform designed to elevate the experiences of employees in contact centers and organizations that prioritize customer engagement. By integrating powerful workforce engagement management (WEM) tools, it streamlines key operations such as scheduling, performance tracking, and skill development. With the help of AI-driven insights, supervisors can identify areas for improvement while providing customized coaching and growth opportunities for their teams. The platform encourages a collaborative, transparent, and supportive work environment through intuitive dashboards and integrated communication tools. Its cloud-based architecture not only enhances productivity and boosts employee morale but also guarantees excellent customer service, making it an essential resource for contemporary businesses. Furthermore, Genesys Cloud EX’s commitment to ongoing development and employee engagement establishes a new benchmark for both staff and customer satisfaction, ultimately driving success in the competitive market.

Media

Media

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Integrations Supported

5X
Cognigy.AI
Genesys Cloud CX
IDBS E-WorkBook
Kore.ai
Microsoft Excel

Integrations Supported

5X
Cognigy.AI
Genesys Cloud CX
IDBS E-WorkBook
Kore.ai
Microsoft Excel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Waters

Company Location

France

Company Website

www.waters.com/waters/fr_FR/Automated-Data-Repository/nav.htm

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

www.genesys.com/genesys-cloud-ex

Categories and Features

Scientific Data Management System (SDMS)

Analytics
Artificial Intelligence (AI)
Audit
Centralized Data Repository
Collaboration
Compliance
Data Security
ELN Integration
LIMS Integration
Workflows

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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