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What is NuGenesis SDMS?

NuGenesis SDMS functions as an automated data repository that underpins the NuGenesis laboratory management system. This innovative platform effectively integrates various data types generated by instruments, research personnel, and external sources into a singular repository. As a result, scientists and their collaborators can smoothly initiate research projects, share results, and exchange information. The system guarantees the secure collection, indexing, and retention of laboratory-generated data in accordance with regulatory requirements, executing these processes promptly following any creation or modification of data. Furthermore, it streamlines the handling of printed data, including outputs produced by instruments. The system is designed to work with multiple operating systems, such as Microsoft Windows and UNIX, and it transforms data into commonly used non-proprietary interchange formats like IUPAC JCAMP-DX. NuGenesis SDMS excels at detecting new content across servers, projects, and data types, efficiently extracting pertinent metadata to maintain organization. This capability not only boosts productivity but also ensures that critical research data is easily accessible and securely stored, allowing for a more effective collaborative environment. Overall, the platform plays a vital role in enhancing the research process within the laboratory setting.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

Media

Integrations Supported

IDBS E-WorkBook
Microsoft Excel

Integrations Supported

Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365
Zoom Phone

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Waters

Company Location

France

Company Website

www.waters.com/waters/fr_FR/Automated-Data-Repository/nav.htm

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

Categories and Features

Sales Force Automation

Call Management

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