Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Boostero Reviews & Ratings
    4.2 out of 5 stars 65 Ratings
    Company Website for Boostero
  • Odoo Reviews & Ratings
    4.2 out of 5 stars 1,729 Ratings
    Company Website for Odoo
  • Zendesk Reviews & Ratings
    4.3 out of 5 stars 8,478 Ratings
    Company Website for Zendesk
  • 3CX Reviews & Ratings
    4.4 out of 5 stars 1,237 Ratings
    Company Website for 3CX
  • ActiveCampaign Reviews & Ratings
    4.4 out of 5 stars 17,400 Ratings
    Company Website for ActiveCampaign
  • UENI Reviews & Ratings
    4.9 out of 5 stars 9,731 Ratings
    Company Website for UENI
  • GetResponse Reviews & Ratings
    4.3 out of 5 stars 1,801 Ratings
    Company Website for GetResponse
  • AI Video Cut Reviews & Ratings
    5.0 out of 5 stars 1 Rating
    Company Website for AI Video Cut
  • Ecwid Reviews & Ratings
    4.7 out of 5 stars 1,030 Ratings
    Company Website for Ecwid
  • ServoDesk Reviews & Ratings
    4.9 out of 5 stars 25 Ratings
    Company Website for ServoDesk

What is OBI Engage?

Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.

What is Helpfruit?

Helpfruit integrates chatbots from various web and social media platforms with live chat and an extensive knowledge base to create a cohesive solution for brands focused on delivering dependable customer service. The importance of trust in brand-customer relationships cannot be overstated, which is why Helpfruit implements multiple safeguards to ensure secure and reliable customer interactions. With a strong ISO27001 certification, Helpfruit assures that there are no inaccuracies or data breaches linked to public GPT models. Content is curated through a centralized knowledge base, guaranteeing that users have access to only verified information. Although many businesses utilize email, ticketing systems, and call centers for customer support, these traditional methods often fail to meet the demand for instant responses. Helpfruit effectively tackles this challenge by functioning as a self-service platform that can resolve 80% of customer inquiries across popular channels like social media (including Instagram, Facebook, and WhatsApp), web chat, and help pages. By enhancing the efficiency of customer support, Helpfruit allows your customers to quickly and conveniently access the solutions they need, significantly improving their experience. This approach not only elevates customer satisfaction but also cultivates lasting loyalty to your brand, solidifying long-term relationships. In turn, a loyal customer base can lead to increased sales and positive word-of-mouth promotion, further benefitting your business's growth.

Media

Media

Integrations Supported

Freshchat
IFS Ultimo

Integrations Supported

Facebook Messenger
Google Analytics
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Slack
WhatsApp
Zapier
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$199 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

OBI4wan

Date Founded

2011

Company Location

Netherlands

Company Website

www.obi4wan.com/nl/producten/webcare/

Company Facts

Organization Name

Helpfruit

Company Location

New Zealand

Company Website

www.helpfruit.com

Categories and Features

Customer Service

Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Chatbot

Call to Action
Context and Coherence
Inline Media / Videos
Machine Learning
Natural Language Processing
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Self-Service

Not specified

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

Popular Alternatives