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What is OCTO?

Developed by global software provider TCG Process, OCTO gives enterprises a secure and open way to design, manage, and scale process automation. It pairs the simplicity of no-code development with the reliability, oversight, and control required for mission-critical business operations. The platform is built to help organizations automate workflows that depend on complex information sources, including documents, emails, media, and other unstructured data. By combining AI capabilities, business systems, and human decision-making in one environment, OCTO supports automation that can move from early ideas into stable, production-ready processes. OCTO brings this together through three core components: OCTOai, which enables governed AI use across the enterprise; OCTOidp, which supports advanced processing of documents and media; and OCTOagent, which coordinates tasks across people, systems, and services from a central point of control. Available for cloud, hybrid, and on-premises deployment, OCTO helps businesses improve efficiency, reduce operating costs, maintain stronger compliance, and deliver customer experiences that are faster and more consistent.

What is Kore.ai?

Kore.ai is an enterprise-focused AI platform designed to help organizations build, deploy, and manage intelligent AI agents across a wide range of business functions. The company’s flagship Agent Platform, Artemis, serves as the foundation for creating agentic AI applications that support customer service, employee productivity, and operational automation initiatives. The platform provides tools for AI agent development, enterprise search, workflow orchestration, governance, and centralized administration. Businesses can use pre-built applications tailored to industries such as banking, healthcare, retail, human resources, recruiting, and IT, enabling faster adoption of AI technologies. Kore.ai also offers application accelerators through its marketplace, which includes AI agents, templates, and integrations that reduce implementation time and complexity. Organizations can build customized solutions that align with their unique business requirements while leveraging enterprise-grade infrastructure. The platform supports large-scale deployments and is designed to operate in highly regulated environments where security, compliance, and reliability are critical. Kore.ai integrates with leading technology ecosystems including Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, Amazon Bedrock, and Amazon Connect. Its AI capabilities help automate customer interactions, streamline employee support, improve information retrieval, and optimize business processes. The company serves global enterprises across multiple industries and supports organizations seeking to establish AI-powered digital workforces. Kore.ai enables businesses to accelerate AI adoption while maintaining the governance, scalability, and operational controls required for enterprise environments.

Media

Media

Integrations Supported

Amazon Bedrock
Amazon Web Services (AWS)
Dialogflow
Dimension Labs
Freshdesk
Freshservice
Genesys Cloud EX
Google Maps
HubSpot Customer Platform
Intercom
Jira
Microsoft 365
Microsoft 365 Copilot
Microsoft Azure
Microsoft Graph
Operata
Salesforce
ServiceNow
Stripe
Twilio

Integrations Supported

Amazon Bedrock
Amazon Web Services (AWS)
Dialogflow
Dimension Labs
Freshdesk
Freshservice
Genesys Cloud EX
Google Maps
HubSpot Customer Platform
Intercom
Jira
Microsoft 365
Microsoft 365 Copilot
Microsoft Azure
Microsoft Graph
Operata
Salesforce
ServiceNow
Stripe
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing is customized based on your organization’s needs. Request a demo to receive a tailored quote.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TCG Process

Date Founded

1994

Company Location

Switzerland

Company Website

www.tcgprocess.com/en-en/

Company Facts

Organization Name

Kore.ai

Date Founded

2013

Company Location

United States

Company Website

kore.ai

Categories and Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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