Ratings and Reviews 1 Rating
Ratings and Reviews 2 Ratings
Alternatives to Consider
-
FreshserviceIf you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
-
ServiceaideServiceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
-
ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
-
ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
-
AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AIâ„¢ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
-
PipefyPipefy is the Enterprise-Grade Business Orchestration and Automation Technologies (BOAT) platform. It serves as a central orchestration layer that connects people, AI agents, and legacy systems into a unified operation. While traditional BPM solutions require months of engineering and consulting to deploy, Pipefy is architected to deliver AI-driven results in days. This speed enables IT leaders to solve the "backlog crisis" and modernize operations without the high cost of changing ERPs. Why Enterprise IT chooses Pipefy: 1. Elimination of Shadow IT: Unsanctioned tools create security risks and data silos. Pipefy’s "Adaptive Governance" model allows IT to set strict guardrails ("Safe Zones"). This empowers business units to build their own workflows—reducing the IT ticket backlog—while Technology teams maintain full visibility and control over data security and architecture. 2. Legacy Modernization (Two-Speed IT): Pipefy extends the capabilities of rigid legacy stacks (Systems of Record). By acting as an agile "System of Engagement" on top of SAP, Oracle, or Mainframes, it allows companies to deploy modern digital experiences and complex process logic without touching the delicate core code. 3. Agentic AI & Automation: The Pipefy Agent Studio moves beyond simple chatbots. It enables the deployment of specialized AI agents capable of executing tasks, reading unstructured documents (IDP), and routing requests based on complex rules. It creates a "Human-in-the-Loop" environment where AI handles the volume, and humans handle the exceptions. 4. Proven Economic Impact: Verified by a Forrester TEI study, Pipefy delivers a 260% ROI and a payback period of less than 6 months. It allows organizations to process high volumes of service requests (HR, Finance, Procurement, CS) with greater accuracy and less manual overhead. Compliance: SOC2 Type II, ISO 27001, ISO 42001 (AI Management), and SSO (SAML/OIDC) ready.
-
OdooOdoo is a highly customizable and open-source software solution that features a wide array of professionally crafted business applications. With its user-friendly database, Odoo addresses various business requirements, encompassing areas such as CRM, Sales, Projects, Manufacturing, Inventory, and Accounting. This versatile software is suitable for businesses of all sizes and budgets, making it an ideal choice for diverse company needs. The cohesive design of Odoo enhances operational efficiency and helps businesses save valuable time. Each module is designed to work harmoniously, providing a fluid experience as users navigate from one application to another. Automation capabilities allow users to streamline numerous tasks that would typically require manual entry across various systems. Odoo fosters collaboration among team members by consolidating all critical business functions onto a single platform, which ultimately enhances productivity and organization within the company. Furthermore, its adaptability ensures that businesses can continually evolve and tailor the system to their changing requirements.
-
AuvikAuvik Network Management offers a sophisticated software solution for network oversight that enables IT experts to gain comprehensive insight, automate processes, and manage their network infrastructure effectively. Organizations, regardless of their scale, rely on this cutting-edge platform to improve operational efficiency, bolster security measures, and enhance performance metrics. A key highlight of Auvik is its ability to provide real-time network mapping and discovery, which automatically creates interactive visual representations of your network’s layout. This feature simplifies the identification of devices, connections, and possible bottlenecks within the network. Such critical insights facilitate better planning and optimization of network architecture, ensuring peak efficiency and reliability. By leveraging Auvik’s capabilities, organizations can proactively address issues and adapt to changing network demands.
-
QuickbaseTransforming your operations can be achieved by implementing workflows and ensuring real-time visibility, enabling your teams to adapt swiftly to change. To enhance insight and automation within intricate systems and processes, it's essential to integrate and connect data, workflows, and procedures effectively. This will allow you to quickly adjust your operations to seize new opportunities while also mitigating potential risks. Customizing workflows to align with the evolving needs of your workforce is crucial. You can develop new workflows in just days, instead of weeks, to tackle emerging challenges and support innovative work methods. Establish a connected, governed ecosystem of digital solutions designed to safeguard your most critical data and operational processes. By revolutionizing the way your data is utilized, you can empower your workforce to generate real-time insights through a cohesive platform. Unlock your team's full potential and enhance collaboration. Quickbase is now at your disposal, ready to propel your organization forward.
-
NinjaOneNinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
What is OMNITRACKER?
What is Canfigure?
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
OMNINET
Date Founded
1995
Company Location
Germany
Company Website
www.omnitracker.com/de/produkte/omnitracker/
Company Facts
Organization Name
Canfigure
Date Founded
2019
Company Location
United States
Company Website
www.canfigure.net
Categories and Features
Change Management
Contract Management
GDPR Compliance
Help Desk
IT Service
ITSM
Project Management
Secure Email Gateway
Task Management
Categories and Features
Asset Tracking
The Canfigure Asset Management Module offers comprehensive solutions for managing the entire life cycle of fixed assets and inventory. This system isn't restricted to just IT equipment; it encompasses a wide range of assets, including any Plant, Property, or Machinery. It allows for the efficient collection of all maintenance and financial data, with the added benefit of being able to customize the database schema to suit specific needs. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets. Additionally, the inventory management feature enables tracking of items across various locations along with effective stock management. The Asset Mobile app is also available for scanning labels and conducting stock takes. The module includes built-in depreciation features and can easily integrate with your existing accounting system.
Change Management
The Canfigure Service Desk module is designed with ITIL standards in mind. When used alongside the Canfigure CMDB and Change Management, it offers a comprehensive IT Service Management (ITSM) solution. Its template-driven methodology allows for the creation of customized forms and workflows tailored to various types of tickets, such as Problem Management, Service Request approvals, and automatic ticket routing to appropriate support teams. The relationship features provided by the integrated CMDB facilitate connections between incidents and Configuration Items, including associated Requests for Change (RFCs), Tasks, and Personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, enabling the generation of statistics for analyzing Key Performance Indicators (KPIs).
CMDB
The Canfigure Configuration Management Database (CMDB) serves as a comprehensive hub for documenting all asset information and their interconnections. With its robust querying and reporting features, the CMDB can inform you about the location of assets, their current users, and their dependencies. Canfigure comes equipped with ready-to-use support for various IT asset categories, including servers, software, databases, networks, personnel, and physical locations. Additionally, it offers the flexibility to easily adapt and include any asset type and specific attributes as needed. Utilizing its built-in administrative tools, users have the ability to create custom forms, menus, and tailor all elements of the system to their preferences. Data from Excel can be seamlessly imported to quickly fill the database, and APIs are available for automated data integration. Furthermore, you have the option to incorporate integrated Change Management, which facilitates multi-tiered approval processes and notifications for any modifications that impact your infrastructure.
CMMS
Canfigure serves as a robust Computerized Maintenance Management System (CMMS) by leveraging its Asset Management module along with a dedicated mobile application. This system allows users to categorize various asset types and monitor their entire lifecycle, complete with detailed maintenance logs and work order management capabilities. Users can establish a maintenance schedule for assets, complete with automated notifications and the option to initiate specific workflows as needed. Additionally, inventory tracking is enhanced with features such as barcode scanning and the ability to generate labels for spare parts. The system also enables users to easily check in and out items like tools or electronic devices. The accompanying mobile application offers convenient remote access to a majority of asset management tasks, including the ability to submit work orders and upload images.
Fixed Asset Management
The Canfigure Asset Management Module offers comprehensive features for managing the entire life-cycle of fixed assets and inventory. This system is not restricted to IT equipment and can encompass various types of assets, including Plant, Property, and Machinery. It allows for the collection of all maintenance-related information as well as financial data, and provides the flexibility to expand the database schema as needed. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets. The inventory management feature enables tracking of items across various locations while overseeing stock levels. Our Asset Mobile application allows users to scan labels and conduct stock counts efficiently. Additionally, the module includes built-in depreciation functions and the option to connect with your existing accounting software.
Help Desk
The Canfigure Service Desk module is designed in alignment with ITIL standards. When paired with Canfigure's Configuration Management Database (CMDB) and Change Management, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven strategy, it offers the flexibility to create customized forms and workflows tailored to various Ticket categories, such as Problem Management, Service Request authorizations, and automatic ticket routing to the appropriate support teams. The robust relationship features of the integrated CMDB facilitate connections between incidents and Configuration Items, encompassing associated Requests for Change (RFC), Tasks, and Personnel. Service Level Agreements (SLAs) can be tracked based on established resolution timelines, enabling the generation of statistics for analyzing Key Performance Indicators (KPIs).
Inventory Management
The Canfigure Asset Management Module offers a comprehensive suite of features designed for the effective management of fixed assets and inventory throughout their entire life cycle. This module accommodates a wide range of assets beyond just IT equipment, including various types of Plant, Property, and Machinery. It allows for the detailed recording of all maintenance activities and associated financial information, with the added option to customize the database structure to suit specific needs. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets seamlessly. Additionally, the inventory management feature enables the tracking of items across various locations, enhancing stock management capabilities. Users can utilize the Asset Mobile app to scan labels and conduct stocktaking efficiently. The module also includes built-in depreciation functionality and offers the possibility to connect with your existing accounting system for streamlined financial management.
Issue Tracking
The Canfigure Service Desk module is designed based on ITIL guidelines. When paired with the Canfigure Configuration Management Database (CMDB) and Change Management components, it creates a comprehensive IT Service Management (ITSM) solution. Its template-driven methodology allows for the creation of tailored forms and workflows for various ticket types, such as Problem Management, Service Request approvals, and automatic ticket routing to appropriate support teams. The relationship functionality within the CMDB facilitates connections between incidents and Configuration Items, encompassing associated Requests for Change (RFCs), Tasks, and personnel. Service Level Agreements (SLAs) can be tracked based on established resolution times, enabling the generation of statistics for analysis of Key Performance Indicators (KPIs).
IT Asset Management
The Canfigure Asset Management Module offers comprehensive features for managing the entire lifecycle of fixed assets and inventory. This system is versatile, accommodating not only IT equipment but also encompassing various types of Plant, Property, and Machinery. It enables the collection of all maintenance data and financial information, with the option to customize the database schema further. Integrated workflows facilitate the processes of installation, maintenance, transfer, and decommissioning of assets. The inventory management functionality allows for the tracking of items across various locations, including stock management capabilities. Additionally, our Asset Mobile app enables users to scan labels and conduct stock takes efficiently. It also includes built-in depreciation features and the possibility to connect with your accounting software.
IT Management
IT Service
The template-driven methodology facilitates the creation of tailored forms and workflows for various Ticket categories, such as Problem Management, Service Request approvals, and automatic ticket distribution to appropriate support teams. The relationship functionality offered by the foundational CMDB permits connections between incidents and Configuration Items, encompassing associated RFCs, Tasks, and personnel. Service Levels can be tracked based on established SLA resolution timelines, generating data for analysis of Key Performance Indicators.
ITSM
The Canfigure Service Desk module is designed following the guidelines of ITIL methodology. When paired with the Canfigure Configuration Management Database (CMDB) and Change Management processes, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven strategy, the system supports the creation of tailored forms and workflows for various ticket categories, such as Problem Management, Service Request approvals, and the automatic assignment of tickets to relevant support teams. The relational capabilities offered by the CMDB enable connections between incidents and Configuration Items, including associated Requests for Change (RFC), Tasks, and personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, facilitating the generation of statistics for analyzing Key Performance Indicators (KPIs).
Service Desk
The Canfigure Service Desk module is designed with ITIL methodologies in mind. When it is integrated with the Canfigure CMDB and Change Management, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven system, it allows for the creation of tailored forms and workflows for various types of tickets, such as Problem Management, Service Request approvals, and automated ticket routing to appropriate support teams. The underlying CMDB's relationship functionality enables connections between incidents and Configuration Items, as well as linking them to associated Requests for Change (RFC), Tasks, and personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, facilitating the generation of data for Key Performance Indicator (KPI) assessments.