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What is OneStock?

Transforming your business can be significantly accomplished with the right order management solutions. By offering fulfillment options that align with customer preferences, you can boost conversion rates and provide a more convenient shopping experience. Customers will value a transparent delivery promise that includes real-time details about pick-up and delivery schedules, costs, and environmental impact, as well as web-to-store services for extra assistance. OneStock is recognized as a leading order management system that assists businesses in driving sales, simplifying returns, and optimizing overall operational procedures. Thanks to its cutting-edge dynamic order orchestration technology, OneStock harmonizes product, location, and carrier information to identify the most effective fulfillment routes for each order, enabling cost reduction while enhancing efficiency. Additionally, OneStock OMS offers a holistic view of inventory across various locations, allowing customers to access products through numerous channels—whether shopping in-store, from a distribution center, or while on the go. By ensuring that customers have complete visibility of stock availability, you can create compelling reasons for them to choose your business. Ultimately, this thoughtful strategy not only improves customer satisfaction but also nurtures lasting loyalty, paving the way for sustained growth. Furthermore, the integration of such systems can lead to more personalized customer experiences, fostering a deeper connection between the brand and its clientele.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

ACS
Adobe Commerce
Akeneo PIM
BigCommerce
HiPay
Infor CRM
Ingenico TETRA
Intersoft Intelligent Shipper
Lengow
Mirakl
PayPal
Reflex WMS
SAP Cloud Platform
Salesforce
Shopify
Stibo Systems STEP
Stripe
Stuart
UPS Ready
commercetools

Integrations Supported

ACS
Adobe Commerce
Akeneo PIM
BigCommerce
HiPay
Infor CRM
Ingenico TETRA
Intersoft Intelligent Shipper
Lengow
Mirakl
PayPal
Reflex WMS
SAP Cloud Platform
Salesforce
Shopify
Stibo Systems STEP
Stripe
Stuart
UPS Ready
commercetools

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OneStock

Company Location

France

Company Website

www.onestock-retail.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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