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What is OnlineChatCenters?

Since its inception in 2005, OCC has been providing live chat support to over 18,000 websites. For entrepreneurs interested in connecting with site visitors via immediate conversations, OCC's chat assistance software is recognized as the premier choice in live support. This software enables you to deliver the personalized guidance and expert insights your customers are seeking. For more seasoned enterprises, the Premium Version reveals the full suite of OCC's features absent in the Free version, including tailored chat interfaces, access to historical chat data, the ability to purchase extra operators or departments, and real-time language translation services. With OCC Enterprise, you benefit from a highly competitive pricing structure that encompasses all features, unlimited operators, countless websites, and multiple departments, all while maintaining data security through 256-bit SSL encryption. This positions OCC as not only the most economical option for enterprise-level chat solutions but also a trustworthy choice for organizations looking to improve customer engagement. By choosing OCC, businesses can significantly enhance their customer service capabilities and create a more satisfying experience for their users. Don't let this chance to transform your customer support slip away!

What is Falkon Chat?

Falkon Chat is an advanced live chat solution that utilizes artificial intelligence to deliver a secure, interactive, and effective customer support experience across multiple web and messaging channels. By offering real-time communication, AI-driven response generation, customizable widgets, sophisticated routing options, and tools for team collaboration, Falkon Chat enables organizations to engage effortlessly with both site visitors and existing customers. The platform boasts robust compliance features, including HIPAA-compliant protocols and SOC 2 security standards, making it especially fitting for sectors that face strict regulatory demands. Among its notable features are secure file sharing, AI-generated summaries of conversations, task management, workflow automation, and comprehensive audit logs to ensure accountability. Additionally, the platform provides flexible integration options and a variety of scalable pricing plans, enhancing customer interactions while improving operational efficiency for teams of all sizes. In essence, Falkon Chat emerges as an adaptable solution designed to cater to the varying requirements of contemporary businesses, ensuring they stay ahead in a competitive landscape. Overall, its comprehensive capabilities make it a valuable asset for enhancing both customer support and team productivity.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$2 per month

Pricing Information

$9/month
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Motava

Company Website

www.onlinechatcenters.com

Company Facts

Organization Name

Falkon Systems

Date Founded

2021

Company Location

United States

Company Website

falkonsystems.com

Categories and Features

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Categories and Features

Live Chat

Not specified

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