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Ratings and Reviews 0 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Integrations Supported
ARES Kudo
Altair SimSolid
AutoCAD
Autodesk Fusion 360
BoltsEtAl
DraftAid
ENCY
Electra Cloud
Inventor Nastran
Makersite
Integrations Supported
ARES Kudo
Altair SimSolid
AutoCAD
Autodesk Fusion 360
BoltsEtAl
DraftAid
ENCY
Electra Cloud
Inventor Nastran
Makersite
API Availability
Has API
API Availability
Has API
Pricing Information
$125.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$2,855 per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Onshape
Date Founded
2012
Company Location
United States
Company Website
www.onshape.com
Company Facts
Organization Name
Autodesk
Date Founded
1982
Company Location
United States
Company Website
www.autodesk.com/collections/product-design-manufacturing/overview
Categories and Features
3D Printing
Analytics
Customizable Support Structures
ERP
Integrates with CAD
Mesh Analysis and Repair
Model Setup and Plating
Multi-User Support and Permissions
Multiple/Shared Print Queues
Pre-Print Simulations
Print File Creation
Slicing
CAD
2 1/2-Axis Milling
2D Drawing
3-Axis Milling
3D Modeling
4-Axis Milling
5-Axis Milling
Civil
Collaboration
Database Connectivity
Design Analysis
Design Export
Document Management
Electrical
Hole Making
Mechanical
Mechatronics
Presentation Tools
Simulate Cycles
Spiral Output
Structural Engineering
Toolpath Simulation
User Defined Cycles
CAD Viewers
Annotate
Batch Conversion
Collaboration Tools
Editing
Track Changes
View .DWF Files
View .DWG Files
View .IGES Files
View .STEP Files
View .STL Files
View 2D Files
View 3D Files
Engineering
2D Drawing
3D Modeling
Chemical Engineering
Civil Engineering
Collaboration
Design Analysis
Design Export
Document Management
Electrical Engineering
Mechanical Engineering
Mechatronics
Presentation Tools
Structural Engineering
Product Data Management
Bill of Material Management
Document Management
Formula Management
Product Analytics
Product Lifecycle Management
Testing Management
Version Control
Categories and Features
3D Printing
Analytics
Customizable Support Structures
ERP
Integrates with CAD
Mesh Analysis and Repair
Model Setup and Plating
Multi-User Support and Permissions
Multiple/Shared Print Queues
Pre-Print Simulations
Print File Creation
Slicing
BIM
2D Drawing
3D Modeling
Change Management
Collaboration
Conflict Tracking
Design Modeling
Document Management
For Facility Management
Mobile Access
Scheduling
CAD
2 1/2-Axis Milling
2D Drawing
3-Axis Milling
3D Modeling
4-Axis Milling
5-Axis Milling
Civil
Collaboration
Database Connectivity
Design Analysis
Design Export
Document Management
Electrical
Hole Making
Mechanical
Mechatronics
Presentation Tools
Simulate Cycles
Spiral Output
Structural Engineering
Toolpath Simulation
User Defined Cycles
CAD Viewers
Annotate
Batch Conversion
Collaboration Tools
Editing
Track Changes
View .DWF Files
View .DWG Files
View .IGES Files
View .STEP Files
View .STL Files
View 2D Files
View 3D Files
Computer-Aided Manufacturing (CAM)
Automatic Feature Recognition
CAD
CNC Machining
Custom Commands
Raw Material Management
Toolpath Simulation