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What is Open Dining?

A restaurant-specific online ordering system can significantly improve your operations. Open Dining’s platform allows you to raise your order volume, increase ticket sizes, and build a dedicated customer base with streamlined online ordering and delivery solutions. No matter if you’re an expert in order and delivery or just starting out on this exciting journey, we offer extensive support every step of the way, from launching your service to managing sales effectively. Our commitment is to help you thrive and expand in the highly competitive food service landscape, ensuring that you not only meet but exceed your business goals. With our resources at your disposal, success is within reach.

What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

Media

Media

Integrations Supported

Focus POS
Lavu
Lightspeed Restaurant
OVVI POS
Oracle MICROS POS
PAR POS
POSitouch
SpeedLine Pizza POS

Integrations Supported

WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Paytronix Systems

Date Founded

2001

Company Location

United States

Company Website

opendining.com

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Categories and Features

Online Ordering

Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator

Categories and Features

Online Ordering

Not specified

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