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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is Amazon Bedrock AgentCore?

Amazon Bedrock's AgentCore provides a secure framework for the scalable deployment and management of sophisticated AI agents, equipped with infrastructure specifically tailored for dynamic workloads, advanced tools for agent optimization, and essential controls for practical applications. It supports any framework and foundation model, both within and outside of Amazon Bedrock, effectively removing the need for specialized infrastructure. AgentCore guarantees complete isolation of sessions and boasts industry-leading performance for extended workloads lasting up to eight hours, integrating effortlessly with existing identity providers to facilitate smooth authentication and permission oversight. Moreover, it employs a gateway to transform APIs into ready-to-use tools for agents, requiring minimal coding, while its built-in memory retains context throughout user interactions. Additionally, agents are provided with a secure browsing environment that allows them to undertake complex web tasks, along with a sandboxed code interpreter suitable for operations like generating visualizations, thereby enriching their capabilities. This comprehensive suite of features not only simplifies the development process but also empowers organizations to effectively harness the potential of AI technology, ultimately leading to greater innovation and efficiency in their operations. In essence, AgentCore represents a significant leap forward in enabling businesses to adapt and thrive in an increasingly digital landscape.

Media

Media

Integrations Supported

ChatGPT
ChatGPT Enterprise
OpenAI
OpenAI Codex

Integrations Supported

Amazon Bedrock
Amazon CloudWatch
Amazon Nova 2 Pro
Amazon Web Services (AWS)
CrewAI
Hindsight
LangGraph
LlamaIndex
Noma
Opal Zero
OpenTelemetry
Strands Agents

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$0.0895 per vCPU-hour

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/es/bedrock/agentcore/

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

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