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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is ElevenAgents?

ElevenLabs Agents is a cutting-edge platform that facilitates the creation, deployment, and scaling of intelligent conversational AI agents capable of communicating via speech, text, and actions across a multitude of channels such as phone, web, and applications. It empowers developers and teams to build real-time agents that engage users in a fluid way, utilizing a blend of speech recognition, sophisticated language models, and voice synthesis to replicate human-like dialogue. The platform enables agents to handle customer inquiries, optimize workflows, provide information, and execute tasks by harnessing interconnected data sources and pre-established logic, ensuring that every interaction is both accurate and contextually appropriate. Furthermore, these agents can be customized with knowledge bases, system prompts, and tools that enable them to connect with external systems, perform complex logic, and achieve tasks that go beyond simple responses. They are equipped with multimodal capabilities, allowing them to read, speak, and understand inputs while effectively navigating the nuances of conversation. This adaptability not only boosts user engagement and satisfaction but also positions the agents as essential tools in contemporary digital exchanges. Ultimately, their ability to learn and evolve over time ensures they remain relevant and useful in an ever-changing technological landscape.

Media

Media

Integrations Supported

Cal.com
ChatGPT
ChatGPT Enterprise
ElevenLabs
HubSpot CRM
Model Context Protocol (MCP)
OpenAI
OpenAI Codex
Pipedrive
Salesforce
Stripe
Twilio
Vonage AI Studio
Zendesk
n8n

Integrations Supported

Cal.com
ChatGPT
ChatGPT Enterprise
ElevenLabs
HubSpot CRM
Model Context Protocol (MCP)
OpenAI
OpenAI Codex
Pipedrive
Salesforce
Stripe
Twilio
Vonage AI Studio
Zendesk
n8n

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

ElevenLabs

Date Founded

2022

Company Location

United States

Company Website

elevenlabs.io/agents

Categories and Features

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