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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is OpenAI Frontier?

OpenAI Frontier represents a groundbreaking platform tailored for businesses, enabling the creation, deployment, management, and orchestration of various AI agents that can perform useful functions within existing systems, workflows, and data settings. This consolidated framework allows organizations to effortlessly incorporate AI agents—whether they are created by OpenAI or other developers—into their existing tools like CRM platforms, data repositories, and support ticket systems, ensuring that these agents function with a common context, shared permissions, memory, and oversight to perform essential business tasks efficiently. Frontier seeks to move AI agents beyond isolated experimental stages into fully functional production settings by providing features such as collective business context, governance mechanisms, efficient onboarding procedures, observability, and secure access parameters. This transition aims to empower organizations to centralize and scale their intelligent automation capabilities similarly to how human resource systems organize workforce operations, ultimately boosting efficiency and productivity throughout the company. Furthermore, by adopting this holistic strategy, businesses can guarantee that their AI agents are not only proficient but also in harmony with their overarching strategic goals, fostering a more integrated approach to automation within their operations. In this way, Frontier not only enhances operational capabilities but also helps organizations stay competitive in a rapidly evolving technological landscape.

Media

Media

Integrations Supported

ChatGPT Enterprise
OpenAI
ChatGPT
ChatGPT Atlas
OpenAI Codex

Integrations Supported

ChatGPT Enterprise
OpenAI
ChatGPT
ChatGPT Atlas
OpenAI Codex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com/business/frontier/

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