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What is OpenCounter?

Help entrepreneurs comprehend the financial elements and criteria essential for starting a business. Guide homeowners in adhering to regulations during renovation projects. Assist event coordinators as they tackle the challenges of organizing large events in public spaces. Support applicants in recognizing how zoning laws can affect their location decisions and project requirements. Provide resources for the application and oversight of permits and licenses. Our knowledgeable team, with expertise in the public sector, has an in-depth understanding of the necessary processes. All information is protected by SSL encryption, securely stored, and backed up in a facility that meets ISO 27000/SOC 1 and SOC 2/SSAE 16/ISAE 3402 standards. OpenCounter also offers multilingual assistance, translating into more than 40 languages to make the permitting process universally accessible. Unlike many companies that outsource the configuration stage to third-party contractors who bill based on time and materials, OpenCounter handles the entire configuration process in-house, ensuring both project efficiency and superior results. This holistic strategy not only simplifies processes but also improves communication among all parties involved, fostering a more collaborative environment. By integrating these services, we aim to create a seamless experience that benefits all stakeholders.

What is NovoGov?

NovoGov gives local government leaders real visibility into the work their teams perform every day. The cloud platform connects work orders, infrastructure and municipal asset management, maintenance, code enforcement, permitting and licensing, inspections, and solid waste, so nothing falls through the cracks and every task is accounted for. Because the system is fully mobile, crews record work where it happens, attaching photos and documents, scanning barcodes, and capturing GPS without returning to the office. Built-in GIS mapping integrates with Esri ArcGIS, while detailed cost capture for labor, parts, and FEMA or grant funding supports budgeting and reimbursement. An online citizen portal lets residents submit requests and follow their status at any time, strengthening trust with the community. Configurable fields, consistent interfaces, and on-demand video tutorials and user guides make it easy to adopt across departments. Founded in 1999, Novo Solutions has focused on the public sector for over two decades. Request a demo to receive quote-based pricing.

Media

Media

Integrations Supported

Integrations Supported

ArcGIS
ArcGIS CityEngine

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Open Counter Enterprises

Company Location

United States

Company Website

opencounter.com

Company Facts

Organization Name

Novo Solutions

Date Founded

1999

Company Location

United States

Company Website

novosolutions.com

Categories and Features

Municipal

Not specified

Categories and Features

Customer Service

Not specified

Facility Management

Asset Management
Commercial Properties
Equipment Management
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Work Order Management

Help Desk

Not specified

IT Asset Management

Not specified

Maintenance Management

Asset Tracking
Inventory Management
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Municipal

Inventory Management
Work Order Management

Public Works

Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Service Request Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Routing
Scheduling
Task Management

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