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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is OpenHome?
AI-driven voice control for all your devices has become a tangible reality. OpenHome’s innovative conversational voice SDK allows for effortless enhancement across various platforms. This revolutionary smart speaker, powered by sophisticated language models, transforms the way we engage with technology. Our state-of-the-art voice SDK elevates standard devices into intelligent entities, enabling smooth and natural dialogues with them. Envision a future where technology is intuitive and easily accessible, propelled by real-time conversational AI. Our platform provides robust, user-friendly tools adept at managing intricate tasks, featuring comprehensive APIs for speech recognition, voice synthesis, and language understanding. Whether for medical transcription, autonomous systems development, or other applications, OpenHome remains the top choice for developers keen on unlocking the full capabilities of voice AI. With more than 500 features tailored to a wide range of uses, from healthcare to smart home automation, OpenHome is leading the charge toward a future where artificial intelligence is woven seamlessly into our day-to-day lives. This transformation will not only change how we interact with devices but also reshape our overall understanding and interaction with technology in a profound way. Embracing this evolution could lead to a more connected and responsive world.
What is CereVoice Me?
CereVoice Me is a groundbreaking online platform created by CereProc that allows individuals to produce a digital copy of their own voice. By simplifying the complex process of generating text-to-speech voices, our team has enabled users to record their voices from the comfort of their homes in only a few hours, all at a fraction of the cost of traditional voice creation techniques. While conventional methods often require an extensive amount of recorded material and significant post-production work, which can yield impressive results, they frequently become both time-consuming and expensive. This can create obstacles for those in need of a TTS voice resembling their own. To tackle this problem, the CereProc team has developed CereVoice Me, making voice cloning accessible to a broader audience. This tool is especially advantageous for individuals involved in voice banking, as it provides new avenues for customization and improved accessibility. By democratizing this technology, we strive to help people preserve their identities through their distinctive voices, ultimately enhancing their personal and emotional connections. With the rise of digital communication, maintaining one's voice has never been more important.
Integrations Supported
Apple Music
ChatGPT
Hue
Spotify
Uber
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OpenHome
Company Website
openhome.xyz/
Company Facts
Organization Name
CereProc
Company Website
www.cereproc.com/en/products/cerevoiceme