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What is OpenText CX-E Voice?

CX-E seamlessly integrates with top communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, whether installed on-premises or utilized in the Cloud, significantly enhancing existing telephony and email infrastructures. It features cutting-edge capabilities, including end-to-end encryption for voice messages, ensuring maximum security. Users can take advantage of a mobile application that offers single number reach, smart call forwarding, clear delineation between personal and business calls, inbound call screening, and safeguarding of personal mobile numbers. The system effectively compiles voicemail, email, and fax into a single inbox, simplifying user access. Additional functionalities include text-to-speech, voicemail transcription, and secure messaging options. With speech-enabled technology, individuals can manage their calendars, emails, faxes, and voicemails without needing to use their hands or eyes. Moreover, the federated presence feature allows users to set personalized greetings that reflect their calendar schedules. CX-E supports multiple attendants, incorporates speech recognition interfaces, offers customizable greetings for various departments, provides multilingual support, and allows for scheduled messages. It also facilitates personalized automated outreach via phone calls or text messages, boosting communication efficiency overall. This all-encompassing solution is meticulously engineered to enhance communication workflows and significantly elevate productivity levels in any organization. Furthermore, its versatility ensures that businesses of all sizes can tailor the system to meet their specific needs and improve their operational effectiveness.

What is OpenGreet?

OpenGreet is an advanced voice agent platform that leverages artificial intelligence, specifically tailored for businesses operating in Singapore, Malaysia, and the broader APAC region. This cutting-edge platform optimizes both incoming and outgoing communication for enterprises, offering a wide array of functionalities, including sales conversations, lead qualification, appointment scheduling, customer support, surveys, and re-engagement of prospects. Designed with the APAC market in mind, OpenGreet supports multiple languages such as Singapore English, Mandarin, and Bahasa Melayu, along with various local dialects. Its strength lies in its ability to manage dialogues naturally, adapting to unanticipated customer replies rather than sticking to pre-determined scripts. The platform serves a broad spectrum of industries, including real estate, healthcare, finance, e-commerce, insurance, education, and logistics. Additionally, OpenGreet adheres to PDPA regulations and boasts a rich suite of features, including call analytics, conversation transcripts, sentiment analysis, and smooth integration with CRM systems, thereby providing businesses with a comprehensive view of all customer interactions. By combining flexibility with robust functionality, OpenGreet is establishing itself as an indispensable resource for organizations looking to elevate their customer engagement strategies across the region, ultimately fostering stronger relationships with clients.

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Integrations Supported

Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Momence

Integrations Supported

Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Momence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

opentext.com

Company Facts

Organization Name

OpenGreet

Date Founded

2026

Company Location

Singapore

Company Website

opengreet.ai

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

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