Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • CrankWheel Reviews & Ratings
    229 Ratings
    Company Website
  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • Zoho Assist Reviews & Ratings
    2,215 Ratings
    Company Website
  • Redlist Reviews & Ratings
    64 Ratings
    Company Website
  • Diplomat Managed File Transfer Reviews & Ratings
    53 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,958 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,600 Ratings
    Company Website
  • MarkMagic Reviews & Ratings
    48 Ratings
    Company Website
  • DbVisualizer Reviews & Ratings
    585 Ratings
    Company Website

What is Oracle Cobrowse?

Oracle Cobrowse Cloud Service functions as a collaborative tool enabling agents to engage with a customer's screen in real time during voice or chat interactions, thereby facilitating effective problem-solving. This feature not only enhances agents' understanding of customer issues but also leads to quicker resolutions, ultimately enriching the customer experience. Furthermore, agents can utilize Cobrowse to boost sales conversions and enhance customer service quality. The service can be utilized as a standalone application or incorporated as a feature within Oracle Fusion Service. To leverage Oracle Cobrowse, businesses must implement the Cobrowse launcher script on their websites, which ensures smooth functionality. This integration significantly elevates the level of interactivity and engagement between customers and agents, creating a more dynamic and responsive support environment. By fostering this connection, companies can build stronger relationships with their clients, leading to increased satisfaction and loyalty.

What is Lucky Orange?

Are you curious about why a customer exited your website after making a purchase? Lucky Orange can provide those insights. With its user-friendly interface, Lucky Orange allows you to explore your website in innovative ways. Each plan offers comprehensive access to all features available. * Dynamic Heatmaps: Experience your site from a visitor's perspective, with immediate data on every dropdown, pop-up, and hover menu, enabling you to pinpoint possible issues and understand visitor behavior. * User Recordings: This feature serves as a DVR for your website, letting you watch video recordings of how customers navigate and engage with your site. * Form Analytics: Discover which form fields are time-consuming, frequently repeated, or lead to the highest abandonment rates. * Live Chat: Engage with visitors in real time, answering their inquiries and even sharing their browsing experience through co-browsing. * Surveys and Polls: Design pop-up questions for specific pages or target audiences to gather valuable feedback. Additionally, this tool can help you tailor your website to better meet the needs of your visitors and reduce drop-off rates.

Media

Media

Integrations Supported

Axis LMS
BigCommerce
Freshpaint
HubSpot CRM
HubSpot Content Hub
HubSpot Marketing Hub
Instapage
Ketch
Magento
Nekton.ai
Optimizely One
PrestaShop
Shopify
Stackpile
Stackreaction
Ucraft Logo Maker
Unbounce
Weebly
Wix
WordPress

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$18.00/month
7-day free trial, no credit card required. Plan starting at just $18 a month.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Oracle

Company Location

United States

Company Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Company Facts

Organization Name

Lucky Orange

Date Founded

2011

Company Location

United States

Company Website

www.luckyorange.com

Categories and Features

Co-Browsing

Not specified

Categories and Features

Co-Browsing

Not specified

Digital Analytics

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
Territorial Mapping
Website Analytics

Session Replay

Not specified

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Time on Site Tracking
User Interaction Tracking

Popular Alternatives

Popular Alternatives