Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Orbit CMB?
Orbit Customer Management and Billing allows for the comprehensive oversight, management, and maintenance of all customer information within a unified platform, suitable for organizations providing either a single utility service or various offerings. This system enables organizations to effectively track customer usage, billing rates, deposits, service requests, collections, interactions, and account histories, which contributes to a more efficient billing process. As an all-encompassing solution, it manages every crucial aspect of customer-related business operations and services through a singular product. Additionally, it integrates smoothly with Orbit Dynamic Financial Management, which further improves both accounting accuracy and operational productivity. The architecture of this system is built to easily adapt as your customer base and service offerings expand, ensuring it remains relevant to your changing business requirements. This adaptability not only supports current business functions but also positions your organization for future growth and success.
What is Lone Star BillPro?
Lone Star BillPro is an all-encompassing, scalable SaaS solution tailored for retail energy providers, streamlining the entire customer journey from initial acquisition through billing, collections, account management, customer retention, and win-back initiatives, all while delivering customizable technology to accommodate unique business needs and manage high transaction volumes efficiently. It boasts a flexible automated billing system adept at handling complex rate structures, including various promotions, late fees, credits, time-of-use charges, and additional fees, achieving an impressive exception rate of under 1%, complemented by integrated auditing and preview features, as well as management options for disconnection, reconnection, and AutoPay services. Furthermore, the platform incorporates a robust Customer Information System that offers agents comprehensive visibility into account management, encompassing plans, payments, usage, and communications; a self-service MyAccount portal that empowers customers to manage their billing, payments, transfers, renewals, usage tracking, and upsell opportunities conveniently online; and a mechanism for orchestrating rule-based email and text communications, thereby ensuring a fluid experience for both service providers and customers. Collectively, these functionalities enable suppliers to optimize their operations and significantly improve customer engagement and satisfaction. This comprehensive approach not only addresses operational efficiency but also fosters stronger relationships between energy suppliers and their clientele.
Integrations Supported
JSON
PHP
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Central Service Association
Date Founded
1937
Company Location
United States
Company Website
www.csa1.com
Company Facts
Organization Name
Lone Star BillPro
Company Location
United States
Company Website
www.lonestarbillpro.com
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management