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What is Orbit CMB?

Orbit Customer Management and Billing allows for the comprehensive oversight, management, and maintenance of all customer information within a unified platform, suitable for organizations providing either a single utility service or various offerings. This system enables organizations to effectively track customer usage, billing rates, deposits, service requests, collections, interactions, and account histories, which contributes to a more efficient billing process. As an all-encompassing solution, it manages every crucial aspect of customer-related business operations and services through a singular product. Additionally, it integrates smoothly with Orbit Dynamic Financial Management, which further improves both accounting accuracy and operational productivity. The architecture of this system is built to easily adapt as your customer base and service offerings expand, ensuring it remains relevant to your changing business requirements. This adaptability not only supports current business functions but also positions your organization for future growth and success.

What is Methodia Utility Suite?

Methodia presents a comprehensive SaaS solution tailored for the management of customer lifecycles and revenue, featuring tools such as Billing, CRM, Self-Service Portals, Broker Portal, Back-Office Portal, EAM, and BI/Reporting. This cutting-edge suite enables utilities to optimize their service offerings, automate the complete order-to-cash workflow, and deliver personalized self-service options that reduce operational expenses while fostering customer loyalty. The Methodia Utility Suite is equipped with flexible modules and portals, which integrate effortlessly with existing IT systems, making catalog management simpler, reducing integration challenges, and speeding up the introduction of new services. By harnessing these innovative features, organizations can not only enhance their service delivery but also improve customer interaction and satisfaction significantly. Furthermore, this adaptability ensures that companies can remain competitive in a rapidly evolving market landscape.

Media

Media

Integrations Supported

Integrations Supported

HubSpot CRM
IBM Maximo Application Suite
Kraken
SAP HANA
Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Central Service Association

Date Founded

1937

Company Location

United States

Company Website

www.csa1.com

Company Facts

Organization Name

Methodia

Date Founded

1998

Company Location

United Kingdom

Company Website

www.methodia.com

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Rate Management
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Water
Work Order Management
Workforce Management

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