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What is OrderMaster?

Orders can be managed through multiple channels, such as websites, telesales, EPOS systems, trade counters, and ecommerce platforms, catering to both retail and trade customers. Telesales are crucial in any direct sales framework, as they handle customer questions, resolve issues, and efficiently process orders. Cyrane offers a wide array of tools aimed at equipping telesales and customer service agents with the means to oversee all aspects of customer service and order management smoothly. Key features include trade account and retail pricing, promotional offer integration, media codes, customer notes, reminders, gift messages, and options for product personalization. An automatic stock allocation system helps prevent overselling by providing complete visibility of inventory levels and allows for manual stock allocation when necessary, enhancing the flexibility of the order fulfillment process and enabling timely adjustments to meet customer service needs. This thorough approach not only streamlines operations but also ensures that maintaining customer satisfaction remains a primary focus throughout the order management system, thus fostering long-term client relationships.

What is Aforza?

Aforza offers a comprehensive suite of cloud and mobile applications specifically designed for Consumer Packaged Goods (CPG) companies, focusing on enhancing profitability across various roles, markets, categories, and distribution channels. By leveraging the powerful infrastructures of Salesforce and Google Cloud, Aforza ensures continuous innovation with three major updates each year, emphasizing scalability and security for larger organizations. The platform successfully connects planning with execution, boosting profitability through features such as trade promotion management, revenue growth management, key account management, retail execution, distributor management, telesales, B2B commerce, photo automation, and advanced analytics & insights. Moreover, Aforza has introduced Vertical AI, referred to as Ava, which serves as a commercial excellence coach that improves team productivity and aids in making better-informed decisions across different scenarios. The flexibility of the platform also allows for tailored customizations to meet unique business needs, leading to project completion times being reduced by 30% while requiring 50% less effort. In addition, with these advanced capabilities, Aforza is positioned as a significant contributor to enhancing efficiency and fostering growth within the CPG industry, making it an invaluable partner for businesses aiming to optimize their operations.

Media

Media

Integrations Supported

Integrations Supported

Google Cloud Platform
Salesforce

API Availability

API Availability

Pricing Information

$675 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cyrane Systems

Company Website

www.cyranesystems.com

Company Facts

Organization Name

Aforza

Date Founded

2019

Company Location

United States

Company Website

aforza.com

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Shipping Management
Special Order Management

Categories and Features

CPG

Not specified

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