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What is OrderMaster?

Orders can be managed through multiple channels, such as websites, telesales, EPOS systems, trade counters, and ecommerce platforms, catering to both retail and trade customers. Telesales are crucial in any direct sales framework, as they handle customer questions, resolve issues, and efficiently process orders. Cyrane offers a wide array of tools aimed at equipping telesales and customer service agents with the means to oversee all aspects of customer service and order management smoothly. Key features include trade account and retail pricing, promotional offer integration, media codes, customer notes, reminders, gift messages, and options for product personalization. An automatic stock allocation system helps prevent overselling by providing complete visibility of inventory levels and allows for manual stock allocation when necessary, enhancing the flexibility of the order fulfillment process and enabling timely adjustments to meet customer service needs. This thorough approach not only streamlines operations but also ensures that maintaining customer satisfaction remains a primary focus throughout the order management system, thus fostering long-term client relationships.

What is Inforgen?

Manage pricing strategies and profitability for your online product offerings while investigating promotional campaigns, discounts, and gift voucher options. Recognize promising leads, convert them into loyal customers, and streamline order processes to enhance sales team performance through automation and clear oversight. Ensure that Customer Service teams are well-informed about orders and customer communications, while the warehouse adeptly handles inventory management and staff scheduling. Take command of your workforce—your greatest asset—using effective management tools that facilitate performance tracking and ensure all departments are aligned with scheduling capabilities. Keep your inventory, including stock and assets, updated with real-time data to maintain accuracy. Furthermore, lend robust financial oversight to Accounts Payable through a meticulous three-way matching system that incorporates purchase orders, Goods Receipt Notes (GRN), and invoices. Both Accounts Receivable and Accounts Payable can manage their ledgers effectively by addressing discrepancies, supported by an extensive suite of financial reports that provide complete visibility. This cohesive strategy not only boosts operational efficiency but also encourages improved collaboration among various departments, thereby creating a more unified and productive work environment. By fostering communication and transparency, the organization can respond swiftly to market changes and customer needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$675 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Cyrane Systems

Company Website

www.cyranesystems.com

Company Facts

Organization Name

Inforgen

Date Founded

2000

Company Location

United Kingdom

Company Website

www.inforgen.com

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Shipping Management
Special Order Management

Categories and Features

Business Management

Billing & Invoicing
Employee Management
Financial Management
Inventory Management
Point of Sale (POS)
Purchasing
Time & Expense Tracking

CRM

Not specified

eCommerce

Not specified

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