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What is OrderMaster?

Orders can be managed through multiple channels, such as websites, telesales, EPOS systems, trade counters, and ecommerce platforms, catering to both retail and trade customers. Telesales are crucial in any direct sales framework, as they handle customer questions, resolve issues, and efficiently process orders. Cyrane offers a wide array of tools aimed at equipping telesales and customer service agents with the means to oversee all aspects of customer service and order management smoothly. Key features include trade account and retail pricing, promotional offer integration, media codes, customer notes, reminders, gift messages, and options for product personalization. An automatic stock allocation system helps prevent overselling by providing complete visibility of inventory levels and allows for manual stock allocation when necessary, enhancing the flexibility of the order fulfillment process and enabling timely adjustments to meet customer service needs. This thorough approach not only streamlines operations but also ensures that maintaining customer satisfaction remains a primary focus throughout the order management system, thus fostering long-term client relationships.

What is Kundo?

Modern customer service solutions include a wide array of platforms such as email, live chat, forums for inquiries, telephone support, social media channels, and sections for frequently asked questions. Kundo provides an all-encompassing set of tools that consolidates these various digital channels into a single, cohesive interface, enabling you to have a clear overview and more control over your customer interactions. We recognize that exceptional customer service goes beyond the implementation of advanced tools, which is why we aim to assist you at every stage of your customer service journey. To explore our full range of services, click here! To enhance your experience with Kundo's offerings, we provide a dedicated Success Manager focused on your achievement. This expert will not only help you get up and running but will also train your entire team and be available for any inquiries you may have. Furthermore, we partner with various organizations to offer training sessions designed to optimize customer interactions via digital channels, further boosting your team's efficiency. Your journey toward providing outstanding customer service is just a step away, and we are excited to accompany you on this path!

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$675 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cyrane Systems

Company Website

www.cyranesystems.com

Company Facts

Organization Name

Kundo

Company Location

Sweden

Company Website

kundo.se

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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