Orna Reviews & Ratings

Orna

5.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Orna?

Computer-aided dispatch systems enhance the ability of dispatchers to oversee multiple incidents at once while efficiently coordinating the deployment of patrol officers. By utilizing an optimized dispatch framework, the process of relaying calls can be streamlined, allowing for timely updates to officers in the field, and resulting in commendations from clients for prompt response times. When dispatchers or patrol officers have suggestions, they can easily incorporate this feedback into the call, complete with time-stamps for precise record-keeping. In scenarios involving natural disasters, the collaboration between different security firms becomes crucial; thus, dispatch can consolidate various agencies or companies into a single call, ensuring that all necessary resources are readily accessible. Additionally, documents such as photographs can be effortlessly attached to the call; these images are then included in the PDFs of closed cases and can be set up to appear in both automated and manual activity reports. If a person or vehicle linked to the service call is encountered—whether existing in your records or newly added—you can conveniently associate them with the call, which enhances the overall efficiency and precision of the dispatch process. This interconnectedness not only supports real-time decision-making but also fosters improved communication among all parties involved, ultimately leading to a more cohesive response effort. The ability to integrate feedback and resources ensures that the dispatch process remains adaptable and responsive to changing situations.

What is DispatchMind?

DispatchMind is a cloud-based platform tailored for field service and job management, specifically targeting service contractors and delivery teams. It allows administrative staff to efficiently log customer requests, schedule and assign technicians, and track tasks through a job board and calendar interface. Field technicians can access their assigned jobs using customized mobile logins, which provide detailed checklists, notes, and images, enabling them to offer real-time updates on their work. Key features of the platform include the ability to create estimates, invoice clients, utilize a detailed service-and-parts pricing guide, manage customer payment links, monitor collections, generate reports, and calculate technician commissions and pay, all while following structured job workflows. Additionally, the system incorporates Nellie, an AI-powered dispatcher that supports operational inquiries and streamlines job bookings and assignments, alongside an optional AI phone assistant for handling incoming calls and scheduling tasks. Beyond these capabilities, DispatchMind also integrates business communication tools and allows for card payments through Stripe, enhancing the overall user experience. During setup, businesses can select specific job types and fields that align with their particular trade, ensuring the system is customized to their needs. The platform is accessible through web browsers and includes a dedicated app for iPhone users, providing versatility for both office personnel and field technicians. With such a diverse array of features, DispatchMind stands out as a powerful solution for effectively managing field operations and improving overall efficiency.

Media

Media

Integrations Supported

Integrations Supported

Model Context Protocol (MCP)
Stripe

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$79/month
Starter is $79/month billed monthly and includes up to 2 office logins; technician app logins are $15/month each. Extra office logins are $29/month. Annual billing offers 2 months free. Team is $179/month, Pro $299/month, and Business $499/month.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Kerkton Security Technologies

Date Founded

2016

Company Location

United States

Company Website

www.kerkton.com/computer-aided-dispatch

Company Facts

Organization Name

DispatchMind

Date Founded

2026

Company Location

United States

Company Website

dispatchmind.ai

Categories and Features

Physical Security

Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues

Categories and Features

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