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What is Ortoo?

Ortoo provides powerful workforce automation tools that seamlessly integrate with Salesforce, transforming Sales and Service teams around the world into high-achieving entities. Utilizing these tools enables organizations to improve their workflow efficiency, increase conversion rates, elevate sales revenue, and enhance customer satisfaction while also cutting operational expenses. You can explore these advantages by starting with a free trial. Ortoo equips rapidly growing Salesforce businesses to develop outstanding teams; its streamlined automation solutions simplify the processes of creating, updating, and distributing work items such as leads and cases, leading to remarkable gains in productivity and effectiveness. Effortlessly create and modify leads or opportunities straight from incoming emails, and manage email interactions smoothly within Salesforce. This improved Email to Case feature facilitates automatic case creation and updates, in addition to enabling the generation of custom cases or support requests through personalized objects, which significantly boosts operational efficiency. By adopting Ortoo's solutions, companies can also foster better collaboration among team members, ultimately contributing to a more cohesive working environment.

What is Halosight?

Businesses of all sizes leverage Halosight AI and NLP to improve support outcomes and analyze help desk data signals more effectively. By revealing essential support metrics, they can enhance operational productivity simultaneously. This strategy opens up pathways for innovation, as customers choose Halosight to realize positive support outcomes through insights derived from previously overlooked service cloud data. The essence of innovation lies in fully utilizing the information contained within tickets and case histories. Halosight's clients tap into AI and NLP to discover new opportunities. When support agents are equipped with crucial insights, information evolves into actionable strategies. This empowers them to tackle problems proactively, rather than simply reacting to issues as they occur. Long, cumbersome lists of case reasons become a thing of the past due to Halosight's automation, which efficiently categorizes cases to improve routing and workflow. Furthermore, the platform allows for the identification of new support signals that boost case deflection, enhance knowledge management, and increase agent productivity. By integrating seamlessly through the Salesforce App Exchange, Halosight becomes an integral part of the Salesforce ecosystem, rather than just an additional feature. This holistic approach nurtures a culture of ongoing enhancement in customer support, ultimately leading to better user experiences and satisfaction.

Media

Media

Integrations Supported

Salesforce
Q-assign
Salesforce Agentforce Service
Zendesk

Integrations Supported

Salesforce
Q-assign
Salesforce Agentforce Service
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2,500 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ortoo

Company Location

United States

Company Website

ortooapps.com

Company Facts

Organization Name

Halosight

Company Location

United States

Company Website

www.halosight.com

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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