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What is OwnerRelations.com?

Owner relations provides all-encompassing software solutions tailored for condo hotels, fractional hotels, residence clubs, timeshare resorts, HOAs, and property management companies, which include owner accounting systems and a dedicated owner portal. Our portal solution allows you to disseminate essential information via a customized, secure website that embodies your brand identity. You will notice immediate benefits, such as fewer phone inquiries, reduced mailing costs, and increased satisfaction among owners. The convenience of accessing accounting statements online, downloading necessary documents, and effortlessly submitting reservation requests or inquiries will be greatly appreciated by owners. As the vacation ownership real estate market continues to evolve, having a Condo Hotel Software/Owner Accounting solution designed to meet your unique requirements is essential for delivering accurate financial statements to your owners promptly. This level of transparency not only cultivates trust but also enhances the overall relationship between property management and owners, ultimately resulting in a more harmonious community experience. By prioritizing these software solutions, you can ensure that every interaction is efficient and beneficial for all parties involved.

What is Merlin Software?

Fractional Ownership & Timeshare Management Platform Merlin is purpose-built software for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic property management systems, Merlin handles the complete operational complexity of fractional ownership. Key Features Owner & Member Management • Centralized member profiles and allocation tracking • Usage rights enforcement • Complex ownership structure support Fractional Allocation Engine • Points systems with banking and borrowing rules • Fixed and floating week management • Split ownership allocations • Points expiration and borrowing limit enforcement • Multi-tier ownership structures Reservation Management • Owner self-service booking portal • Rental guest management • Inventory distribution to rental channels • Real-time availability enforcement Maintenance Fee Billing • Automated HOA billing calculations • Owner statement generation • Payment processing and reconciliation • Billing compliance reporting Owner Portal • Self-service reservations • Account access and statements • Document management • Usage tracking Rental Distribution • Channel manager integration • Pricing rule automation • Occupancy optimization • Revenue maximization for unused inventory Reporting & Analytics • Ownership structure reports • Billing compliance metrics • Utilization analytics • Custom reporting Why Merlin Merlin was engineered by founders who pioneered fractional ownership models in the 1980s. The platform natively handles rules that generic property management systems require custom code to manage: • Points expiration, banking windows, borrowing limits • Split-week allocations • Multi-tier ownership structures • Complex usage right enforcement • HOA billing for fractional communities No spreadsheets. No workarounds. No custom development required.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Bespoke to suit all clients needs
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Owner Relations

Date Founded

1993

Company Location

Canada

Company Website

www.ownerrelations.com

Company Facts

Organization Name

Merlin Software

Date Founded

2006

Company Location

Global

Company Website

easymerlin.com

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Loyalty Program
Maintenance Management
Marketing Automation

Categories and Features

Club Management

Not specified

HOA

Not specified

Timeshare

Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management

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