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What is OwnerRelations.com?
Owner relations provides all-encompassing software solutions tailored for condo hotels, fractional hotels, residence clubs, timeshare resorts, HOAs, and property management companies, which include owner accounting systems and a dedicated owner portal. Our portal solution allows you to disseminate essential information via a customized, secure website that embodies your brand identity. You will notice immediate benefits, such as fewer phone inquiries, reduced mailing costs, and increased satisfaction among owners. The convenience of accessing accounting statements online, downloading necessary documents, and effortlessly submitting reservation requests or inquiries will be greatly appreciated by owners. As the vacation ownership real estate market continues to evolve, having a Condo Hotel Software/Owner Accounting solution designed to meet your unique requirements is essential for delivering accurate financial statements to your owners promptly. This level of transparency not only cultivates trust but also enhances the overall relationship between property management and owners, ultimately resulting in a more harmonious community experience. By prioritizing these software solutions, you can ensure that every interaction is efficient and beneficial for all parties involved.
What is Merlin Software?
Fractional Ownership & Timeshare Management Platform
Merlin is purpose-built software for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic property management systems, Merlin handles the complete operational complexity of fractional ownership.
Key Features
Owner & Member Management
• Centralized member profiles and allocation tracking
• Usage rights enforcement
• Complex ownership structure support
Fractional Allocation Engine
• Points systems with banking and borrowing rules
• Fixed and floating week management
• Split ownership allocations
• Points expiration and borrowing limit enforcement
• Multi-tier ownership structures
Reservation Management
• Owner self-service booking portal
• Rental guest management
• Inventory distribution to rental channels
• Real-time availability enforcement
Maintenance Fee Billing
• Automated HOA billing calculations
• Owner statement generation
• Payment processing and reconciliation
• Billing compliance reporting
Owner Portal
• Self-service reservations
• Account access and statements
• Document management
• Usage tracking
Rental Distribution
• Channel manager integration
• Pricing rule automation
• Occupancy optimization
• Revenue maximization for unused inventory
Reporting & Analytics
• Ownership structure reports
• Billing compliance metrics
• Utilization analytics
• Custom reporting
Why Merlin
Merlin was engineered by founders who pioneered fractional ownership models in the 1980s. The platform natively handles rules that generic property management systems require custom code to manage:
• Points expiration, banking windows, borrowing limits
• Split-week allocations
• Multi-tier ownership structures
• Complex usage right enforcement
• HOA billing for fractional communities
No spreadsheets. No workarounds. No custom development required.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Owner Relations
Date Founded
1993
Company Location
Canada
Company Website
www.ownerrelations.com
Company Facts
Organization Name
Merlin Software
Date Founded
2006
Company Location
Global
Company Website
easymerlin.com
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Categories and Features
Timeshare
Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management