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What is OxyERP?

OxyERP is a comprehensive enterprise resource planning platform from SunSmart Global that integrates financial management, operations, human resources, customer relationship management, procurement, asset management, document management, and workflow automation into a unified enterprise system. Available as a cloud, on-premises, or on-demand deployment, the platform enables organizations to replace disconnected software with a centralized solution that supports end-to-end business management. OxyERP provides executives and operational teams with real-time dashboards, graphical reports, analytics, and business intelligence that deliver immediate visibility into financial performance, sales revenue, forecasts, inventory, purchasing, customer activity, and enterprise operations. The platform automates business processes across departments while maintaining shared data, reducing redundancy, improving consistency, and supporting faster decision-making. Its modular architecture includes integrated solutions for OxyHRMS, OxyCRM, OxyCAMS asset management, OxyPMS procurement and vendor management, and OxyDMS document management, allowing organizations to manage virtually every core business function from one environment. OxyERP includes financial management, payroll, local tax support, customer interaction management, sales and lead management, campaign management, workflow automation, software asset management, warranty tracking, document storage with OCR capabilities, barcode, QR code, and RFID support, supply chain management, vendor management, and access control. The platform integrates with existing enterprise applications while supporting multilingual deployments, customization, scalability, and future business growth. Business dashboards provide a high-level operational overview while detailed reporting and analytics help organizations evaluate trends, optimize spending, monitor performance, and improve planning.

What is OxyCRM?

OxyCRM is a web-based CRM platform from SunSmart Global that helps organizations manage customer relationships, sales activities, marketing campaigns, service requests, and business workflows through one integrated system. The platform is designed to replace scattered customer data and manual processes with a unified CRM environment that supports collaboration, transparency, and faster decision-making. OxyCRM provides intelligent dashboards, graphical reports, real-time analytics, and operational visibility across sales, service, marketing, lead management, and customer interaction activities. The software captures and manages customer communications from multiple channels, including email, SMS, inbound call centers, outbound call centers, websites, walk-ins, postal communications, social media, and external agencies such as government or legal entities. Its incident and query management tools allow users to view open and closed cases, verify customer information, attach documents, tag master incidents, process customer requests, and track transaction-related details from a single screen. Configurable workflows enable teams to create categories, subcategories, reminders, escalations, transfers, reassignments, and automated notifications based on business rules. OxyCRM also includes modules for enterprise lead management, campaign and event management, customer profiles, KYC management, IVR integration, knowledge bases, channel partner management, commissions, incentives, and call center operations. The platform supports email and SMS campaigns, auto lead generation, customer self-service portals, and social media interfaces for incident updates and cross-sell or upsell opportunities. Businesses can use its analytics capabilities to measure marketing performance, track lead conversion, monitor customer service efficiency, and identify opportunities for growth.

Media

Media

Integrations Supported

OxyAssets
OxyDMS
OxyHRMS

Integrations Supported

OxyAssets
OxyDMS
OxyHRMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SunSmart Global

Date Founded

2004

Company Location

India

Company Website

sunsmartglobal.com/oxyerp/

Company Facts

Organization Name

SunSmart Global

Date Founded

2004

Company Location

India

Company Website

sunsmartglobal.com/oxycrm/

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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