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What is ZING?

P360's ZING engagement suite serves as a cutting-edge omnichannel marketing platform designed to enhance the connections between pharmaceutical companies and healthcare professionals. Recognizing the evolving needs of the pharmaceutical industry, ZING provides a comprehensive solution that includes compliant text messaging, voice and video communication, and AI-enhanced analytics for optimal engagement. Notably, a significant 82% of healthcare professionals surveyed indicated a preference for communicating via text messaging with representatives over other methods, with text messages boasting an astounding average open rate of 98%, which is substantially higher than the typical 20-30% open rate associated with emails. The suite features integrated messaging options such as SMS, WhatsApp, Viber, Line, and KakaoTalk, ensuring seamless and compliant communication channels. Furthermore, the platform leverages EdenHelp-powered generative AI to improve data analysis, producing actionable insights and automating routine tasks to boost productivity. By offering a variety of features, ZING not only simplifies communication but also equips healthcare professionals with timely information, ultimately enhancing their decision-making capabilities and efficiency in patient care. This makes ZING an essential tool for navigating the complexities of modern healthcare communications.

What is BrainHi?

BrainHi serves as your indispensable ally in communication, guaranteeing that your business is always reachable for those in need of support. By optimizing your communication channels, it effectively captures missed calls and boosts your operational efficiency on a daily basis. Thanks to its forward-thinking methods, you can ensure that no calls go unanswered while accurately tracking your business's responsiveness. The system automatically handles customer inquiries at all hours, transforming missed calls into potential new clients and reducing the repetitive workload associated with tasks such as appointment reminders. The benefits are considerable: offer seamless automated services to your patrons, as our virtual receptionist is available 24/7, ultimately decreasing employee stress by allowing them to concentrate on more essential responsibilities. Furthermore, engage with your customers in their preferred communication style, since studies indicate that 89% of individuals favor texting when interacting with businesses. Timely responses are vital, especially since 95% of text messages are read within three minutes of being received. A remarkable feature of BrainHi is its Call Rescue function, which swiftly sends an automated text message whenever a call is missed, making sure no opportunity is overlooked. This level of comprehensive support not only helps your business excel in a competitive marketplace but also cultivates stronger customer relationships, paving the way for sustainable growth and success. In today's fast-paced world, having reliable communication tools like BrainHi can be a game-changer for maintaining customer satisfaction and loyalty.

Media

Media

Integrations Supported

KakaoTalk
LINE
Viber
WhatsApp

Integrations Supported

KakaoTalk
LINE
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

P360

Date Founded

2015

Company Location

United States

Company Website

www.p360.com/zing/

Company Facts

Organization Name

BrainHi

Company Location

Puerto Rico

Company Website

www.brainhi.com

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

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