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What is ZING?

P360's ZING engagement suite serves as a cutting-edge omnichannel marketing platform designed to enhance the connections between pharmaceutical companies and healthcare professionals. Recognizing the evolving needs of the pharmaceutical industry, ZING provides a comprehensive solution that includes compliant text messaging, voice and video communication, and AI-enhanced analytics for optimal engagement. Notably, a significant 82% of healthcare professionals surveyed indicated a preference for communicating via text messaging with representatives over other methods, with text messages boasting an astounding average open rate of 98%, which is substantially higher than the typical 20-30% open rate associated with emails. The suite features integrated messaging options such as SMS, WhatsApp, Viber, Line, and KakaoTalk, ensuring seamless and compliant communication channels. Furthermore, the platform leverages EdenHelp-powered generative AI to improve data analysis, producing actionable insights and automating routine tasks to boost productivity. By offering a variety of features, ZING not only simplifies communication but also equips healthcare professionals with timely information, ultimately enhancing their decision-making capabilities and efficiency in patient care. This makes ZING an essential tool for navigating the complexities of modern healthcare communications.

What is CareMessage?

CareMessage serves as a patient engagement platform specifically engineered for safety net organizations, combining accessible technology with a strong dedication to promoting health equity. The Health Equity Engine is carefully crafted to bolster teamwork among staff, increase the capabilities of organizations, and ultimately lead to enhanced population health results. Through its innovative messaging tools, it offers a holistic approach to managing the patient lifecycle by automating engagement for individuals who may have missed appointments, lack continuous care, or are interested in learning about additional services. Furthermore, CareMessage supports a variety of initiatives that include recall campaigns, targeted outreach to patients, proactive reminders, automated rescheduling, follow-ups for missed appointments, satisfaction surveys, referral tracking, and facilitating two-way communication. By prioritizing the closure of care gaps, it enables the implementation of precise engagement strategies that align with quality measures such as HEDIS, UDS, and GPRA, integrating clinically validated content, targeted population segments, focused outreach initiatives, health education, coaching, and automated solutions for managing care gaps. CareMessage not only acts as a vital instrument in fostering health equity but also significantly enhances the overall quality of care delivered to patients. In this way, it empowers organizations to connect meaningfully with their communities and ensures that patients receive the care and attention they need.

Media

Media

Integrations Supported

KakaoTalk
LINE
Viber
WhatsApp

Integrations Supported

KakaoTalk
LINE
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

P360

Date Founded

2015

Company Location

United States

Company Website

www.p360.com/zing/

Company Facts

Organization Name

CareMessage

Date Founded

2012

Company Location

United States

Company Website

www.caremessage.org

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

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