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What is PATLive?

Since 1990, our mission has been to support businesses by optimizing one of their most vital assets: phone calls. We encourage you to explore how our tailored services can elevate your company's ability to deliver an engaging and supportive experience for each incoming caller. PATLive virtual receptionists function much like an internal receptionist, providing a welcoming and friendly touch that guarantees your business makes a memorable positive impact on every caller. You can customize how your calls are managed, retaining complete authority from the initial greeting all the way to the concluding farewell. Enjoy rapid response times, with our average answering speed clocking in at just 8 seconds. Our goal is to craft outstanding customer experiences, empowering our receptionists to address a wide range of inquiries, similar to how an in-house employee would. At PATLive, we operate as a cohesive extension of your business, delivering the benefits of an in-house team through a virtual platform. With our innovative applications, you will be amazed at how closely your answering service replicates the experience of having a dedicated receptionist on-site. Additionally, our unwavering dedication to exceptional service allows you to concentrate on your primary business functions while we manage your calls with professionalism and care. We believe that by partnering with us, you will not only enhance customer satisfaction but also streamline your operations significantly.

What is Greeter?

Greeter functions as a virtual reception solution and communication platform hosted in the cloud, designed specifically for small to medium-sized businesses and local organizations. This cutting-edge tool enables companies to handle incoming calls during off-hours, track and log missed calls, notify teams about new customer inquiries, and efficiently guide callers to the appropriate departments. The platform features a variety of customizable greetings, lead management tools, an integrated mini CRM, and capabilities for conducting surveys and gathering feedback, along with call response tracking and notification options through WhatsApp and SMS. Organizations can utilize Greeter to follow up on missed calls, address customer inquiries, and maintain open lines of communication with clients outside standard business hours. Moreover, the platform includes functionalities such as click-to-call recovery, compatibility with local phone numbers, a multitenant IVR system, promotional campaign management, consent collection, and loyalty program integration, making it a holistic solution for boosting customer engagement and satisfaction. As businesses strive to enhance their customer service experience, Greeter emerges as an invaluable tool, elevating their ability to connect with customers effectively and efficiently. The broad suite of features offered ensures that companies can adapt to their unique needs and provide an exceptional level of service.

Media

Media

No images available

Integrations Supported

AppFolio Investment Management
BigCommerce
Clio
DaySmart Appointments
Etsy
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Magento
Podio
Schedulicity
Setmore
Shopify
Squarespace
Volusion
Wix
WooCommerce
X-Cart
Zoho CRM

Integrations Supported

WhatsApp

API Availability

Has API

API Availability

Pricing Information

$39 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PATLive

Date Founded

1990

Company Location

United States

Company Website

www.patlive.com

Company Facts

Organization Name

Elision Technologies Pvt Ltd

Date Founded

2007

Company Location

India

Company Website

www.elisiontec.com/products/greeter/

Categories and Features

Answering Services

Not specified

Legal Answering

Not specified

Virtual Receptionist

Not specified

Categories and Features

Virtual Receptionist

Not specified

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